Business Process Management (BPM)

The Curious Case of the Courts’ CIO: How ACM Solves the New Service Delivery Challenge

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“Let’s start 2013 by considering how the CIO function can deliver new solutions to your enterprise when as much as 80 percent of the IT budget goes to just keeping the lights on, maintaining your current systems. With market conditions forcing increased cost cutting, and a distinct trend to place more of the technology decision making and buying power in the hands of the business, the mystery of successful delivery is getting harder for the CIO to solve.”

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  1. How Adaptive Case Management Can Help in the Battle for Same Day Delivery “In this article, I take a look at the latest…
  2. Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  3. Business optimization is the biggest challenge for German banks According to a study conducted by Capgemini and analyst firm…

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Case Management Top Influencers Study: System Integrators and Vendors Driving Case Management Knowledge, Growth, Adoption and Evolution

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Continuing our series of articles announcing The Case Management Top Influencers within specific segments of the Case Management community, we’re excited to unveil the most influential system integrators and vendors driving Case Management knowledge, growth, adoption, and the ideas to evolve Case Management into a more strategic business platform. View the list of system integrators […]

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  1. Case Management Top Influencers Study: End Users Driving Case Management Knowledge, Growth, Adoption and Evolution Continuing our series of articles announcing The Case Management Top…
  2. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…
  3. The Case Management Top Influencers Study: Why We Did It Have you ever wondered who are the most influential individuals…

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How Adaptive Case Management Can Help in the Battle for Same Day Delivery

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“In this article, I take a look at the latest moves by Walmart and Amazon to extend Santa’s supply chain with same-day delivery. Readers of my CMSWire article series will not be surprised that I see an important role here for case management.”

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  3. A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges This is a cross-post of this month’s CMSWire article. Continuing…

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The Case Management Top Influencers Study: Why We Did It

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Have you ever wondered who are the most influential individuals in driving Case Management adoption? Who are the key influencers in driving growth and knowledge in the Case Management community? Who is driving the ideas to evolve Case Management to be a more strategic business platform? As a company who has a vested interest in […]

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  1. The Case Management Top Influencers Study: Who are the main influencers for Case Management? This week, we are starting a series of articles, making…
  2. Case Study: BPM for Fuel Supply Management In a previous blog post, we cited that BPM technology…
  3. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…

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OpenText in Life Sciences – DIA’s EDM and ERS/eCDT Conference

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Last week, OpenText participated in DIA’s EDM and ERS/eCTD conference in Baltimore and what a great event it was! This hybrid conference combined related disciplines to focus holistically on “The Content Continuum from Document Authoring through Submission Delivery” which proved to be highly informative. There were multiple presentations by FDA providing updates on the new […]

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  1. Battling Regulatory Pressures in Life Sciences It’s no secret that Life Sciences is one of the…
  2. Life Sciences corporations and BPM With healthcare efficiency in the spotlight, one pharmaceutical company that’s…
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Social Enterprise Platforms – Meet Dynamic Case Management

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Social platforms, like Facebook, Twitter, and others are gaining traction within enterprises, but are they really useful and do they increase employee productivity? Well, according to Forrester’s Craig LeClair, the answer is no, until they are integrated with core business processes. OpenText’s Steve Russell recently joined Craig to discuss how dynamic case management (DCM) solutions, […]

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  1. Big Data, Social, Mobile, Cloud and… Case Management? These days, it seems that business and IT conversations just…
  2. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
  3. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…

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Big Data, Social, Mobile, Cloud and… Case Management?

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These days, it seems that business and IT conversations just about everywhere are revolving around that same 4 themes – Big Data, social collaboration, mobile applications and cloud computing. These IT megatrends are in the forefront of the minds of IT executives and solution providers alike. And, if you aren’t thinking about them, you should […]

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
  3. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…

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Customer-Driven Conversation

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Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their […]

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  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. Metastorm customer wins CIO 100 Award for BPM project Today Metastorm announced that CIO Magazine has named a Metastorm…
  3. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…

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Being Human: Why Knowledge Workers Need Adaptive Case Management

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How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. […]

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  1. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  2. The New iWorker Meets Adaptive Case Management IT organizations are faced with a growing set of user…
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Mending your Lending

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Loan processes are complex. From loan origination to underwriting to closing, there are many moving parts for each application, creating unwanted and unnecessary bottlenecks along the way. Earlier this year we formally surveyed banking executives from across North America to help us better understand the pitfalls within loan processing.  One of the most surprising results […]

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  1. Fall 2011 Survey: SharePoint and BPM Every six months we run a survey about how people…
  2. Must-See Live Webinars for February February might be the shortest month of the year, but…
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Gartner BPM: A view from a Sales Engineer

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Three weeks ago I was asked to attend the Gartner BPM Summit to work my company’s both. Over the years I have developed a love/hate relationship for these events. On the one hand, I love talking to attendees and learning about their work, the challenges they face, and thinking about how we “BPMers” can help […]

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  1. Thoughts from Gartner BPM Summit Gartner Business Process Management Summit is in full swing and…
  2. Power of EA + BPM: Thoughts from Gartner EA Summit The Gartner Enterprise Architecture Summit in London came to a…
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High-Velocity BPM Comes to the Cloud

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For years, we have been known for our ability to rapidly deliver BPM solutions to our clients. It is also known that as a result of our intuitive user experience, many of our customers have quickly become self-sufficient in building a large portfolio of automated processes across their businesses.  Many customers have over hundreds processes […]

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  1. Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements I just returned from this year’s Forrester Business Process Conference…
  2. When It Comes to Mobile Apps – Thin is In! One of the big topics of discussion regarding mobile is…
  3. Harnessing the Power of Crowds in the Cloud Enterprise modeling, enterprise architecture, and process analysis are often seen…

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