How To Understand The Difference Between Value-Proposition and a Product or Service
One of my startup heroes Steve Blank wrote in a blog post that “value proposition is the fancy name for your product or service” It is with some trepidation that […]
customer experience
Survey: What Global CEOs Want from Technology
We recently peered into the minds of CEOs with operations in Asia Pacific to explore their priorities and pain points as part of this year’s Asia-Pacific Economic Cooperation (APEC) Summit. The over 370 business leaders who responded to PwC’s 2012 APEC CEO Survey are hungry to harness the growth potential of the region. We asked them where technology and innovation are most needed in their organizations to solve problems and seize opportunities. Following are the […]
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The Future of Money
Alternative Forms of Currency Alternative forms of currency have existed for a long time. Frequent flyer miles are transformable forms of value, they can be exchanged for goods and services….
3 Things CIOs Need to Know About HTML5
Print PDF Guest post by Henry Hwangbo If you don’t read any further, these are the 3 things you need to know about HTML5: HTML5 simplifies web development, expedites delivery, and improves the customer experience across multiple platforms and channels – there is little to no downside HTML5 is not the future – it’s here right now so don’t wait to build up your organization’s experience and expertise – it’s a natural evolution Like anything […]
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Who Owns the Online Customer Channel?
Guest post by Brian Saperstein One of the more fascinating organizational challenges I’ve worked on with clients lately relates to an organization’s online interactions with its customers. The online customer channel is seen by some as a marketing vehicle, some view it as a service channel while others view it as a strategic driver of new business. Since the online customer channel is so dependent on information technology, IT also enters the discussion as it […]
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