Learning Lessons Learned

#orgintelligence Adapted from my contribution to a Linked-In discussion on “Lessons Learned”.There are several strands of learning from experience, and it may be useful to call these out explicitly.1. Signals. What signals (that turned out to be import…

Call for Submissions

The Open Group Blog is celebrating its second birthday this month! While several members and Open Group staff serve as regular contributors, we’d like to take this opportunity to invite our community members to share their thoughts and expertise on topics related to The Open Group’s areas of expertise as guest contributors. Continue reading

How Adaptive Case Management Can Help in the Battle for Same Day Delivery

“In this article, I take a look at the latest moves by Walmart and Amazon to extend Santa’s supply chain with same-day delivery. Readers of my CMSWire article series will not be surprised that I see an important role here for case management.”

Related posts:

  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
  3. A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges This is a cross-post of this month’s CMSWire article. Continuing…

Related posts brought to you by Yet Another Related Posts Plugin.

Deliver late or less: best options for a behind-schedule project?

Delivering late: a viable option for behind-schedule projects?(photo credit: marcp_dmoz)Projects that are behind schedule are usually faced with the following options:1. Add more staff to the project2. Work longer hours, including doing overtime and bu…

Categories Uncategorized

Publishing The Art of Enterprise Architecture

As some of you may be aware of I with the help of a wonderful set of people has been reviewing the final script for the book The Art of enterprise Architecture (working title). The plan is to have the book ready to be delivered in time for Christmas, just so you may all either […]

On human ‘applications’ in EA models

In enterprise-architecture, how should we model a human-based ‘application’ such as a customer-service line or reCaptcha or Amazon‘s ‘Mechanical Turk‘? [Note: on a first glance, this all looks really simple. As soon as we delve anywhere beneath the surface, though, it’s