Services and disservices – 5A: Social example (Introduction)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

Services and disservices – 3: The echo-chamber

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series

Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems

Services and disservices – 1: Introduction

Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest

Simplifying SCORE, again

How can we simplify the SCORE framework – Strengths, Challenges, Options, Responses, Effectiveness – to make it more accessible as a practical, more strategy-oriented replacement for SWOT? As summarised in the post ‘More on simplifying SCORE‘, the way to use SCORE is sort-of

RBPEA: Attachment, non-attachment, non-detachment

It’d be mid-evening by now, I guess, as I wander down to the platform for the tube-train home. As the train-doors open, there’s a cluster of mostly Asian lads down at this end of the train, happily joshing with each

RBPEA: The other Bolshevism

Okay, I admit it: I’m passionate. I care. To many people, though, it seems that those are considered to be major faults… Yesterday we had what’s called a General Election in Britain – the once-every-few-years opportunity for the populace to

RBPEA: “Love, live, work, hope”

What are the real human needs? So far in this series on RBPEA (Really-Big-Picture Enterprise-Architecture), we’ve explored non-negotiable constraints imposed on us by Reality Department, and problems that are inherent in a culture that still actively promotes serious dysfunctionality in a