Marketing and the service-oriented enterprise

As the economy shifts ever onward from manufacturing toward services, how do marketing and market-relationships need to change with this shift? And what enterprise-architectures do we need to support this? [In part this is a follow-on from Dave Gray’s excellent Dachis Group article ‘Everything is a service’: I strongly recommend to read that post first […]

Rebalancing top-down management-architectures

One of the points that came up in the previous posts on the management-architecture theme is that most management-structures are top-down, which doesn’t fit well with the ‘everything is just another service’ nature of most service-architectures – especially at a whole-of-enterprise scope. Yet if so, how can we create a better balance in the overall management-architecture? […]

Management as ‘just another service’

What do I mean when I say that, in a service-oriented architecture of the enterprise, we need to view management and the like as ‘just another service’? This came up in a comment to the previous post ‘Why are the elite the elite?‘ The notion of ‘just another service’ is worth exploring more – especially […]

Rethinking the architecture of management

Why is management the way that it is? Does it work well that way? And what part does the architecture of management play in determining how well it does or doesn’t work? (This is probably another politically-risky post for me to play with, but never mind… ) In recent weeks I’ve repeatedly come across four […]

Enterprise Canvas as service-viability checklist

One of the more valuable uses of the Enterprise Canvas is as a checklist to verify completeness and viability of services, in any context within the enterprise. By ‘completeness’ I mean that we check that the service has all the connections and support and flows that it needs to play its full part in the […]