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I’m pleased to announce the release of “The Forrester Wave: B2B Commerce Suites For Midsize Organizations, Q3 2017.” A first for Forrester, this Wave dives into the world of B2B companies with $50 million to $500 million in total revenue that are looking for commerce solutions to both shift and lift revenue. Midmarket companies are […]
One size does not fit all and when it comes to Commerce Suites, midsize organizations want a full spectrum of selling capabilities, packaged with out of the box templates delivered via cloud services. Today we released Forrester’s Commerce Suites Wave, written by Andy Hoar. This research focuses on the unique needs of midsize organizations (i.e. […]
There’s a new urgency in the marketplace: to appeal to values-driven consumers. When Forrester first started discussing the importance of corporate values many years ago, we were met with both support and skepticism. “Consumers only care about the cheapest products,” skeptics told us. “Companies only care about maximizing shareholder returns,” they said. But as recent events in the public […]
This last week we lost two great contributors in the Enterprise Architecture community. I am saddened more than anyone could imagine by the passing of John Spencer and Len Fehskens of The Open Group who were both friends and colleagues.
EA-based Assessment of Organizational Readiness for US 2020 Census…
50% off Enterprise Architecture Foundation Online Training Bundle! Use the Discount Code: “Foundation50” Offer Must End 30 September 2017 Over 12 hours of video and tuition Click for more details
I’m happy to announce that we just released this year’s Customer Experience Index report for Canadian brands. The report is based on Forrester’s CX Index™ methodology, which measures how well a brand’s customer experience strengthens the loyalty of its customers. This year, we revealed the complete rankings of all 192 brands across 18 industries in […]
ArchiMate® Version 3.0: Technical Corrigendum No. 1 (TC1) has been published. This is a set of corrections to the ArchiMate 3.0 Specification. It is available as a free download from The Open Group website, and an updated version of the full specification including TC1 has been published, known as the ArchiMate 3.0.1 Specification. The second ArchiMate Day will be held at The Open Group Amsterdam event on Wednesday, October 25th.
Digital disruptors and customer-obsessed organizations are improving customer experience (CX) by shortening their software delivery cycles, delivering features in smaller increments, and scaling their existing Agile processes with DevOps. Traditional testing services don’t cut it for these organisations. In fact in my recent Continuous Testing Services Providers, Q3 2017 wave research, 38 business leaders representing the top […]
How well do we manage EA
The key to scaling a software engineering organization is stable teams. A while ago I wrote about the need to focus on stable, autonomous teams. Teams with members that trust each other and thereby become more than the sum of their parts. That is, in the end, the ultimate dream of a software development manager: to create cross-functional, self-organizing, high-performance teams. Teams self-organize around a compelling mission and have a.
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The shift in technology buying trends favoring line-of-business (LOB) leaders is having a significant impact on traditional partnering, reselling, and value-added services. With business buyers now leading or influencing 65% of new technology projects, partner business models that we built around product sales are struggling to stay relevant. Business leaders do not have the patience […]