Career Paths – Client Services

Career Path for Client Services Roles There are four job descriptions in the client services career path for our IT department.  The entry level position is Student Worker.  This role supports the staff on the IT Service Desk and allows us to extend our hours of service to the University. The next level is Client […]

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Why executive managers don’t have a clue

Executive management doesn’t have a clue. Everybody I talk to in organisations large and small agree. And I am talking managers here. They try. They do their best. They start doubting their intelligence. They install control mechanisms. They install more control mechanisms. Heck, they might even try (and burn their fingers on) business intelligence. Maybe […]

2 Imperatives for the Digital CIO

It’s been an exciting few years of football for my alma matter Texas A&M.  With the introduction of a new head coach came a new offensive scheme, known as the Air Raid, which is a type of spread offense noted for using many creative formations with receivers and different players in the backfield, short and long passes and a quick tempo.  Combined with a very quick and athletic quarterback, this is a very difficult offense […]

How knowledge workers are engaging with information

The way people engage with processes is changing. People are shifting toward increased usage of social media techniques and rich media to make business decisions, and this is evident in numerous service delivery workflows that span both inside and outside an organization. This can add efficiency and productivity to getting work done. But there is […]

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Enterprise Architecture: Reflections on My Journey of Becoming A Systems Thinking Enterprise Architect

Although I have been practicing enterprise architecture for more than 10 years, I still find it challenging for me to explain to others what exactly I do.   I am a systems designer and engineer at heart, but not necessarily in the way in whic…

Enterprise Architecture: Reflections on My Journey of Becoming A Systems Thinking Enterprise Architect

Although I have been practicing enterprise architecture for more than 10 years, I still find it challenging for me to explain to others what exactly I do.   I am a systems designer and engineer at heart, but not necessarily in the way in which a typical IT function defines “systems.”    I feel what I do…

What Does the Gartner Symposium ITxpo 2013 mean for EA?

Last week I discussed 3 keys to effective communication.  This week it’s all about what Gartner said last week at the Gartner Symposium ITxpo 2013.
What did Gartner have to say?
Were you able to make it to the Gartner Symposium ITxpo 2013 last week?…

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LeanCoach . Define – Project start

What is the DMAIC define project start phase?There is a reason/immediate cause to start the project. There can be complaints, waiting times or other issues. This is the starting point of the improvement project. In this technique, the project leader d…

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