Do One Thing and Do It Well

By The Open Group One significant example of “fake news” in 2016 was the announcement that Dennis Ritchie, one of the original authors of the UNIX® Operating System, had passed away. In fact, he’d done so in 2011, a week after the death … Continue reading

Understanding the Customer Experience: A Conversation with Forrester Analysts David Cannon and David Wheable

By The Open Group With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company … Continue reading

To Colonize Mars, Look to Standards Development

By The Open Group In advance of The Open Group San Francisco 2017, we spoke with Keegan Kirkpatrick, one of the co-founders of RedWorks, a “NewSpace” start-up focused on building 3D printable habitats for use on earth and in space.  Kirkpatrick … Continue reading

Gaining Executive Buy-In for IT4IT™: A Conversation with Mark Bodman

By The Open Group With many organizations undergoing digital transformation, IT departments everywhere are taking serious hits. And although technology is at the heart of many business transformations, IT has traditionally had a reputation as a cost center rather than … Continue reading

Digital Transformation and Disruption – A Conversation with Sriram Sabesan

By The Open Group The term “disruption” has been the de rigueur description for what’s been going on in the technology industry for a number of years now. But with the pressures of a digital economy facing all industries now, … Continue reading

Looking Forward to a New Year

By Steve Nunn, President & CEO, The Open Group As another new year begins, I would like to wish our members and The Open Group community a happy, healthy and prosperous 2017! It’s been nearly 15 months since I transitioned … Continue reading

Digital Transformation and Business Architecture (Part 3 of 3) – Presented by Dr. Giovanni Traverso, Huawei

At The Open Group Shanghai 2016 summit, we invited Dr. Giovanni Traverso, Chief Business Architect of HUAWEI Service Strategy and Architecture Practice, to give a keynote speech “New Open Business Architecture (O-BA) to Support the Construction of Digital Business and Smart Government”. … Continue reading

Digital Transformation and Business Architecture (Part 2 of 3) – Presented by Dr. Giovanni Traverso, Huawei

At The Open Group Shanghai 2016 summit, we invited Dr. Giovanni Traverso, Chief Business Architect of HUAWEI Service Strategy and Architecture Practice, to give a keynote speech “New Open Business Architecture (O-BA) to Support the Construction of Digital Business and Smart Government”. … Continue reading

Digital Transformation and Business Architecture (Part 1 of 3) – Presented by Dr. Giovanni Traverso, Huawei

At The Open Group Shanghai 2016 summit, we invited Dr. Giovanni Traverso, Chief Business Architect of HUAWEI Service Strategy and Architecture Practice, to give a keynote speech “New Open Business Architecture (O-BA) to Support the Construction of Digital Business and … Continue reading

Customer Experience and Transformation in Financial Services – Part 2

By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 2 of a two part series.  Part 1 can be found here. The financial services industry is undergoing massive change. For financial services companies to … Continue reading

Customer Experience and Transformation In Financial Services – Part 1

By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 1 in a two part series. Chapter 1 – Introduction The financial services industry is undergoing massive change. Around the world, organisations offering banking, lending, … Continue reading