Customer Experience and Transformation In Financial Services – Part 1

Link: https://blog.opengroup.org/2016/11/22/customer-experience-and-transformation-in-financial-services-part-1/

By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 1 in a two part series. Chapter 1 – Introduction The financial services industry is undergoing massive change. Around the world, organisations offering banking, lending, … Continue reading →