Aggregated enterprise architecture wisdom
Every business is different. But for all their differences, leading digital companies have some things in common that separate them from the rest. Over the five plus years I’ve been researching digital business, my colleagues and I have developed a num…
In the age of the customer, consumers have more information, more choices, more access, and more power. But they don’t have more time. That’s why the companies that attract, win and retain customers focus on delivering the tenets of great e…
The Australia Customer Experience Index (CX Index™) data for 2017 is in, and there’s bad news: CX quality in Australia has worsened and there are no true leaders. This isn’t Forrester’s opinion — it’s how 9,000 Australian customers graded their recent …
Australian wealth management firms face a host of challenges in 2018. Greater regulatory uncertainty, tightening profit margins, increasingly empowered customers, and disruptive entrants into the sector are putting digital wealth management leaders on …
When a breach is announced most security & risk pros are not too surprised. Yet Uber found a way to make the industry raise our collective eyebrows when it was discovered that Uber not only suffered a breach in late 2016 and failed to notify affect…
The new Forrester Wave™: Continuous Integration Tools, Q3 2017 for application development and delivery (AD&D) professionals is now live! Forrester survey data indicates most developers (67% of 2,000 developers surveyed) use CI tools as part of the…
I should have mentioned this one earlier… – things have been kinda busy lately! 😮 An excellent time earlier this month, at the inaugural Enterprise Architektura conference in Prague. Very impressive for a first-time conference in a relatively small country:…
In the light of large network security vendors (Cisco, Palo Alto, Symantec, Zscaler, etc.) acquiring or building Cloud Security Gateway (CSG, also known CASB) vendors, it comes as little to no surprise that McAfee also invested in this area. In Forrest…
I have become very interested in Artificial Intelligence, and so should you. I will be writing more on this topic as I dive deeper into it. For now, however, I want to make sure people are aware of this webcast which can help you begin to see how AI …
Customers are demanding compelling, state-of-the-art technology and the CIO is the executive best positioned to deliver. I just published an article in the MIT Sloan Business Management Review that states the case. Here are a few important ideas: The C…
I’ll be visiting Gartner IT Infrastructure, Operations Management & Data Center Summit in London at the InterContinental London – The O2 hotel on Monday 27 November and Tuesday 28 November. Just visiting, not speaking. See you there? (I…
On Monday 27 November, all purchases of the PDFs via this site can be had with a 20% discount. Use the code CYBERMONDAY2017 at checkout. Note: this code is only valid on Monday 27 November from 00:00 CET until 23:59… Read More Cyber Monday PDF D…