IT Governance

Progress At The White House: A TBM In Every Pot

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I was fortunate to participate in a historic morning gathering last week at the White House! Industry-leading private sector CIOs discussed and shared their technology business management (TBM) best practices, approaches, and ideas with CIOs and technology leaders of federal agencies. The White House leader for strategic initiatives kicked off the morning by setting expectations […]

More on IT Reporting Structure

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I posted earlier on “Where should IT sit in the reporting structure?”  I did more research and found this very interesting paper:  CIO Reporting Structure, Strategic Positioning, and Firm Performance: To Whom Should the CIO Report? The authors state that the reporting structure for a CIO depends on the strategic positioning of the firm.  In […]

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Our First IT Core Service Catalogue

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I am very proud to announce that we have published the first version of our IT Core Service Catalogue for our university. We started this process in November 2012 and I described the approach in a post called : Introducing IT Service Management Using a Core Service Catalogue.  This post described our approach to building […]

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ISACA Revamps COBIT 5 Core Principles

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A month ago, I saw the announcement from ISACA about their work revamping the COBIT 5 Core Principles.  These 5 principles provide a good foundation for structuring an IT strategic plan.  It is good to see that the principles start with stakeholder needs.  This aligns well with our shift from focusing on technology to delivering services. […]

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Where should IT be in the reporting structure?

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Where do we place IT in the reporting structure of an organization? The topic of reporting structures and IT’s placement has nagged me for years.  The typical answer is “it depends” and that is not wrong.  Based on my experiences, I am firmly convinced that IT needs to report to the Chancellor/President/CEO, essentially the top level in […]

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6 Signs You Need a New IT Strategy

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Guest post by Mike Pearl IT departments face crushing pressure from every direction to transform IT to meet the daunting demands of the digital age.  If you feel yourself asking questions related to IT’s role, better working relationships with Marketing, and how to capitalize on the firehose of emerging technologies, it is likely time for a new IT strategy. IT must institute massive change on multiple fronts: deepen and reshape business relationships, overhaul IT skills, […]

Career Path – Management

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Career Path for Management Roles There are three job descriptions in the management career path for our IT department.  The entry level position is Team Leader.  The Team Leader role has day to day operational responsibility for the services delivered by their team.  The role also has tactical responsibility for project resourcing and reports to […]

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A Project Portfolio Management Approach

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I introduced an approach to project portfolio managment (PPM) to my IT team at the American University of Sharjah.  After 9 months here, I have a real sense that we were doing too many projects for the resources that we had available.   The result of trying to do too much was that our planning […]

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