Case Management

A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges

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This is a cross-post of this month’s CMSWire article. Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, including obstacles brought about by the recent financial market crisis. The recipe for success I have […]

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Big Data, Social, Mobile, Cloud and… Case Management?

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These days, it seems that business and IT conversations just about everywhere are revolving around that same 4 themes – Big Data, social collaboration, mobile applications and cloud computing. These IT megatrends are in the forefront of the minds of IT executives and solution providers alike. And, if you aren’t thinking about them, you should […]

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Customer-Driven Conversation

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Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their […]

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Being Human: Why Knowledge Workers Need Adaptive Case Management

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How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. […]

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Mending your Lending

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Loan processes are complex. From loan origination to underwriting to closing, there are many moving parts for each application, creating unwanted and unnecessary bottlenecks along the way. Earlier this year we formally surveyed banking executives from across North America to help us better understand the pitfalls within loan processing.  One of the most surprising results […]

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Gartner BPM: A view from a Sales Engineer

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Three weeks ago I was asked to attend the Gartner BPM Summit to work my company’s both. Over the years I have developed a love/hate relationship for these events. On the one hand, I love talking to attendees and learning about their work, the challenges they face, and thinking about how we “BPMers” can help […]

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Must-See Guide to #GartnerBPM!

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It’s that time of year again – the Gartner BPM Summit – where all of the business process management (BPM) gurus are set to gather together in Baltimore to discuss what is going on in the BPM world. The hot topics this year, not surprisingly, include case management, mobility, gamification and social media, and basic […]

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Does This Make My Process Look Fat?

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How the people side of change impacts business transformation results People are the hardest part of business change. If you want to increase the chance of success of change efforts, you need to emphasize not just the quality of the technical solution, but also the role that stakeholders play in the process change itself. Despite […]

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How Adaptive Case Management Builds Business Agility

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Business agility is all about being prepared for and able to quickly adapt to change. There has been so much written about agility from gurus like Peter Drucker, industry analysts like Forrester and Gartner, and the large well-respected community of process improvement practitioners that it would seem there is nothing new left to be said. […]

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Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers

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Have you seen the movie Real Steel? In the storyline of this flick, automation has replaced human fighters with 2000-pound, 8-foot-tall steel robot boxers. The moral is “humans out, automation in” — end of story, right? Not exactly. As it turns out, it’s the right combination of human and machine that proves necessary for the […]

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When It Comes to Mobile Apps – Thin is In!

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One of the big topics of discussion regarding mobile is whether the mobile app market is moving towards native apps that are OS/device specific, or whether it is moving towards device neutral platforms such as HTML5. Today the mobile market is marked by a combination of native apps, device neutral apps and hybrid apps which […]

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Upping the Ante: Combining ECM and BPM to Drive Better Business Outcomes

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We’re excited to announce that our customers can now leverage the capabilities of the OpenText enterprise content management (ECM) and dynamic case management (DCM) together to achieve better business outcomes by bridging the gap between content and process. Bringing Together Content and Process According to Forrester Research, dynamic case management is a highly structured but […]

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