7 years, 2 days ago

Must-See Guide to #GartnerBPM!

It’s that time of year again – the Gartner BPM Summit – where all of the business process management (BPM) gurus are set to gather together in Baltimore to discuss what is going on in the BPM world.

The hot topics this year, not surprisingly, include case management, mobility, gamification and social media, and basic and next-generation BPM.

With an agenda packed full of keynotes, myriad BPM sessions designed for all levels of BPM maturity (introductory to advanced) and user case studies, it’s hard to decide where to start. We’ve taken a look at Gartner’s agenda and shortlisted the sessions we think are “must-sees.”

Case Management

Dynamic Case Management: Unifying Experiences to Transform Customer Service
Wendy Kimball, Director, VSP, Kelly Romer, Group Manager, Intuit, and Yasemin Sezer, SVP, Software Engineering Services, L&T Infotech
Wednesday, April 25th 2:15-3:15PM
View the session abstract and add it to your agenda builder, here.

Rapid Fire: Case Management: The Hottest Unstructured Process Pattern
Janelle Hill, VP Distinguished Analyst, Gartner
Thursday, April 26th 4:30-5:15PM
View the session abstract and add it to your agenda builder, here.

BPM Success

BPM Foundations
Janelle Hill, VP Distinguished Analyst, Gartner
Wednesday, April 25th 10:00-11:00AM
View the session abstract and add it to your agenda builder, here.

BPM Best Practices of Highly Adaptive Organizations
Betsy Burton, VP, Distinguished Analyst, Gartner
Wednesday, April 25th 10:00-11:00AM
View the session abstract and add it to your agenda builder, here.

End User Case Study – Achieving Service Excellence: Making Every Moment Matter
Jorge Rosas, VP, Chubb Group of Insurance
Thursday, April 26th 12:15-12:45View the session abstract and add it to your agenda builder, here.

Spectacular Success or Dismal Failure? Critical Practices for Getting BPM Right
Helen Cousins, EVP & CIP, Lincolin Trust Company and Elise Olding, Research Director, Gartner
Thursday, April 26th 8:30-9:30AM
View the session abstract and add it to your agenda builder, here.

Rapid Fire: Running A Proof of Concept to Ensure BPM Success
Teresa Jones, Principal Research Analyst, Gartner
Thursday, April 26th 04:30 PM to 05:15 PM
View the session abstract and add it to your agenda builder, here.

Metrics for Success
Friday, April 27th 10:30-11:30AM
John Dixon, Research Director, Gartner
View the session abstract and add it to your agenda builder, here.

Social media, mobility and gamification

Keynote: Driving Organizational Success by Combining Social Media & Business Process Transformation
Anthony J. Bradley, GVP, Gartner
Wednesday, April 25th 8:45-9:45AM
View the session abstract and add it to your agenda builder, here.

Leveraging Mobility, Context and Communications Into Your Business Processes
Bern Elliot, VP Distinguished Analyst, Gartner
Wednesday, April 25th 3:30-4:30PM
View the session abstract and add it to your agenda builder, here.

Gamification: Employ Game Techniques to Increase BPM Engagement
Elise Olding, Research Director, Gartner
Friday, April 27th 10:30-11:30AM
View the session abstract and add it to your agenda builder, here.


Expanding your BPM Strategy

Time to Rethink Your Business Process Modeling Strategy
David Norton, Research Director, Gartner
Wednesday, April 25th 11:15 to 12:15 PM
View the session abstract and add it to your agenda builder, here.

End-User Case Study: Use Business Capabilities To Illustrate Crucial Investment Decisions
Betsy Burton, VP Distinguished Analyst, Gartner and Matthew Duncan, PMP, Senior Project Manager, Pacific Gas and Electric Company
Thursday, April 26th 9:45 AM to 10:45 AM
View the session abstract and add it to your agenda builder, here.

BPM on the Horizon

Intelligent Business Operations
Jim Sinur, Research Vice President, Gartner
Wednesday, April 25th 11:15-12:15PM
View the session abstract and add it to your agenda builder, here.

Technology Road Map for Expanding your BPM Efforts
Teresa Jones, Principal Research Analyst, Gartner
Thursday, April 26th 8:30 AM to 09:30 AM
View the session abstract and add it to your agenda builder, here.

Keynote: Business Process Management 2020
Jim Sinur, Research Vice President, Gartner
Thursday, April 26 April 5:30 PM to 06:15 PM
View the session abstract and add it to your agenda builder, here.

Driving Differentiation with BPM & Application Pace Layering
Michele Cantara, Research VP, Gartner and James Holincheck, Research VP, Gartner
Friday, April 27th, 10:30 AM to 11:30 AM
View the session abstract and add it to your agenda builder, here.

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