Aggregated enterprise architecture wisdom
Click the button below for your free PDF copy of Chapter 3 – the fundamental factors in EA, from our book, Enterprise Architecture: the Eight Fundamental Factors, by Roger and Elaine Evernden. Discover how eight EA factors make it easier for you …
An enterprise architecture model, or any other model in your business design practice, contains input from numerous actors within your organization. Your architecture’s governance must continuously collect that input, validate its accuracy …
Modern CRM is about better serving and supporting customers during their journey. It empowers companies to form an emotional bond with their customers by looking out for their best interests. It empowers customer-facing employees with the right data an…
1. Private equity will continue its sweep of the channel software space, creating some unicorns along the way With blockbuster mergers on the partner-facing side like Autotask-Datto and on the vendor-facing side such as Relayware-Zift, we are seeing a …
The effective use of digital technologies is paramount in a competitive environment. To succeed, you don’t need a separate digital strategy; you need a business strategy for the digital age. But digital transformation is difficult to manage…
This is a summary of the findings from my recent survey of EA training. This is not rigorous academic research – it’s more informal… a what do students feel about the training currently on offer. It is based on: An online survey I ran…
The Open Group Open Process Automation™ Forum has attracted companies across a wide spectrum of industries, from technology to oil and gas, chemicals manufacturers to food and beverage, minerals and mining to pulp and paper. With many of these industries facing the same technology issues when it comes to digitalization, they have seen a need to come together to explore how open standards can facilitate and address the technical challenges they have in common.
We recently spoke with Dr. Eugene Tung, Director of IT for Merck, about why pharmaceutical companies such as his are interested in open process automation standards and how even open process manufacturing vendors can benefit from them
Not surprisingly, artificial intelligence in all forms was on full display this year at the NRF Big Show. One AI application that caught my attention was facial recognition technology. Last year, 23% of business technology decision-makers said their fi…
I am a huge fan of Zero Trust—the simplicity of the concept resonates with clients that read the research authored previously by John Kindervag and more recently myself. The framework’s intrinsic value to security and business processes is readily evid…
Good news for luxury brands – Luxury will see continued growth for online sales and for in-store sales that are influenced by digital touchpoints, per Forrester’s newly updated Global Luxury Retail Sales Forecast 2017 to 2022. So that’s great – but, as…
In 2017, we conducted one of the most comprehensive customer surveys on Customer Experience in the Australian market. It’s called the CX Index. And the results may upset banks, but that’s too bad – this is what the customers think. In sum, customers ar…
At the packed NRF Big Show #NRF2018 in New York last week, many retailers looked at vendors touting new tech, including AI, AR/VR, and more, all in the name of improving customer experiences. But most of those same retailers know that, before leaping i…