Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy

The promise of artificial intelligence (AI) has permeated across the enterprise giving hopes of amping up automation, enriching insights, streamlining processes, augmenting workers, and in many ways making our lives as consumers, employees, and custome…

The Open Group China September 2017 – Event Highlights

The Open Group China Event was held September 21-22, 2017 in Shenzhen. One hundred government leaders, heads of authorities, corporate general managers, and ICT experts attended the event to jointly discuss top-level design and technological innovation for enterprise transformation under the background of the digital era.

Predictions 2018: Mobile Evolves Into The Digital Experience Conductor

Last year Forrester predicted that mobile would become the face of digital, with consumer app fatigue forcing digital business professionals to pursue a portfolio of mobile experiences. Since the beginning of 2017, 29% of firms Forrester surveyed have …