Services and disservices – 5B: Social example (Media-examples 1-5)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie…

Services and disservices – 5A: Social example (Introduction)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie…

Services and disservices – 3: The echo-chamber

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series…

Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems…

Services and disservices – 1: Introduction

Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest…

What’s the scope of a business-model?

I’ve long been a fan of Alex Osterwalder’s work. There can be no doubt that he’s had a huge impact on business-architecture – particularly for startups – with tools such as his Business Model Canvas  [BMCanvas] and, more recently, Value…

Effectiveness for enterprise-effectiveness

Keep it simple. Simple, yet not simplistic. Acknowledge the complexity, yet don’t ever push that complexity in people’s faces. (Not until they’re ready for it and choose to face it, anyway.) Help people find their own effectiveness about creating effectiveness.…

Enterprise Canvas – a military analogy

I’ll admit I often struggle to find easy ways for people to understand Enterprise Canvas and service-oriented enterprise-architecture – thinking in terms of services doesn’t seem to come naturally to many people. But the other morning, up came one of…

Services and Enterprise Canvas review – worked-example

What is a service-oriented architecture – particularly at a whole-of-enterprise scope? How best could we describe that architecture? We’ve explored those questions in some depth in the preceding series of posts. It’s left us with a set of visual-checklists, including…

Services and Enterprise Canvas review – Summary

What is a service-oriented architecture – particularly at a whole-of-enterprise scope? How best could we describe that architecture? How do we use that service-oriented approach to help enterprise-architecture break free of the IT-centrism that’s crippled it for the past couple…

Services and Enterprise Canvas review – 6: Exchanges

What is a service-oriented architecture – particularly at a whole-of-enterprise scope? How best could we describe what passes between services – the Exchanges, or products, that ‘hold the space’ between each service? And how can we use this kind of…