The Art of Banking: How Financial Services Approach Great Customer Experiences

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During a recent conversation with colleagues from the Financial Services sector, one person challenged: “Is there really anything new and innovative for banking technology, or have we already seen it all?” The lively discussion led to a far more interesting and important question: “Where are banks finding the inspiration and tools to drive customer-focused innovation?” […]

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Career Paths – Project Management

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Career Path for Project Management Roles There are two job descriptions in the project management career path for our IT department.  The entry level position is Project Manager.  This role supports the Director of Information Technology with small project management functions. The next and final level is Senior Project Manager.  This role continues to provide […]

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Strategy and Tactics – We need them both

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In past posts, I have addressed the difference between strategic thinking and tactical thinking. Here I want to take a deeper, more explicit look into the differences. As business architects we can often be overly focused on strategy and think of tactics as bad. However, this is not the case. We need tactical thinking to […]

Survey: Information Security Attacks Up 25%

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Guest post by Mark Lobel If you want to protect your information assets in today’s interconnected business environment, you need to know your enemy. What are they after, how do they aim to get it and how are you going to stop them? New hacker strategies, the Bring Your Own Device trend, and Cloud Computing are all combining to expose companies to unprecedented information security risks. Yet, companies are acting as if nothing has changed. […]

IT Technology Trends – a Risky Business?

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By Patty Donovan, The Open Group On Wednesday, September 25, The Open Group will host a tweet jam looking at a multitude of emerging/converging technology trends and the risks they present to organizations who have already adopted or are looking … Continue reading →

Value generation, not technology installation, via my Tumblr

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“Some CIOs, and many other IT professionals, act as if they believe that their jobs are finished when the technology is installed. The problem is that from the point of view of every other executive, the job is finished only when the business achieves the outcomes it wants and has paid for. When IT teams deliver only technology, what they deliver is perceived in the same terms, and not as value.”

– Real Business of IT: How CIOs Create and Communicate Value by Richard Hunter, George Westerman
via Tumblr http://bmichelson.tumblr.com/post/61670584980

Quality or Over Engineering?

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Recently I’ve spent a lot of time investigating a system that’s been around for about ten years. Like many systems the developers are long gone and the system, ticking over reliably, has been ignored.  Well its time to replace the system and also like many other similar systems no one actually knows what the thing […]

So What Makes You an Architect?

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The other week, I’m being deliberately obtuse to spare some the embarrassment, I had to engage with a number of people, some in my organization others from outside. What struck me was that everybody was an architect! But wait a minute I thought are they really? The first architect I encountered was a Java architect. […]