Improve ITSM by Visualizing your Existing Data

How can we improve both the service we deliver and the end user’s experience with technologies and data that exist today?
One of the problems we frequently find in IT Service Management (ITSM) is that customers have rich data available but it is…

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Using the “Wheel of Change” to justify Business Architecture

It’s not about the methods, it’s not about models, it’s not about the tools – it’s about having the ability to make smarter decisions. Those decisions might be related to improving business operations or processes, undertaking significant business transformations, merging organizations, or any one of the hundred and one other projects that we seem to need to deliver by yesterday!

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Outside In

How often do you see customer journeys, customer events and scenarios modelled in an Enterprise Architecture model? Not often, if at all I suspect. In my opinion, the ‘Enterprise’ in Enterprise Architecture should include all those stakeholders that are engaged with an organisation. This include all those suppliers and service providers to the left hand […]

The change of the change

Let’s have a variable V representing at this moment an aspect of interest I from the behaviour of a system S. This variable W is changed through transduction of a certain characteristic C of S using a transducer T.  Now, which variable are we talking about, V or W?  Probably Z? It would be V […]

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A Project Portfolio Management Approach

I introduced an approach to project portfolio managment (PPM) to my IT team at the American University of Sharjah.  After 9 months here, I have a real sense that we were doing too many projects for the resources that we had available.   The result of trying to do too much was that our planning […]

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Implicate Order – Probabilistic Ontology – Complexity Theory

For several years I have been probing Implicate Order as a way for modeling a system owing to the fact that all systems are probabilistically deterministic. Also, what is evident in a system is – in the method there exists Cartesian dilemma, This means the method used to study the macro behavior and the micro […]