Future Technologies
By Dave Lounsbury, The Open Group The Open Group is looking toward the future – what will happen in the next five to ten years? Those who know us think of The Open Group as being all about consensus, creating … Continue reading →
Cloud
Variety, Black Swans and Platform 3.0
By Stuart Boardman, KPN Enterprises today are subject to and increasingly make use of a range of technological and business phenomena, that increase enormously the range of factors affecting the ability of an enterprise to carry out its business effectively … Continue reading →
The Value of Deployment Options
By Bernadette Nixon and Isam Alyousfi
The announcement today that OpenText has acquired Netherlands-based Cordys will provide significant value to customers, partners, and prospects. Not only does it give them many new capabilities, but it also gives them a host of new options for deployment. This kind of power and flexibility is what we strive for at OpenText, and this acquisition takes us to a whole new level.
The new capabilities of the Cordys platform mean that we can offer on-prem, SaaS and PaaS BPM and Case Management solutions all in the same platform, which adds convenience, efficiency, and value for our customers. The Cordys platform also includes a built-in ESB, RIA (Rich Internet Applications) framework, master data management, rules engine, business activity monitoring, and cloud orchestration capabilities.
Cordys has also created a composite applications framework (CAF) with mash-up capabilities, so our customers will be able to build custom applications quickly, and integrate them to their backend systems, all from an intuitive interface that is really usable by business analysts. The CAF will be a nice complement to our Assure platform, which provides pre-built service delivery-focused processes and user interfaces, and together they redefine the term “time-to-value” for our customers.
The acquisition also brings a new level of flexibility in development and deployment. Many customers and partners are looking to the cloud to ease the burden of managing hardware and infrastructure, and the Cordys platform can take them there. The platform was built from the ground up for the cloud, and is a true multi-tenant solution that offers a complete middleware Platform-as-a-Service (PaaS) solution, with cloud orchestration for BPM / case management and the underlying infrastructure. This includes app development, app integration, and enterprise mobility, from an on-premise deployment, 100% cloud deployment, or with a hybrid cloud model. While many of our customers will continue to deploy Assure, MBPM, and Case & Process 360-based solutions on-premise, we know others will choose to deploy with OpenText in the cloud. That’s true flexibility, and flexibility increases value.
Also important about the acquisition is that we now have a very compelling offering for OpenText partners, including ISVs, SIs, and Managed Service Providers to develop and deploy their own process automation solutions to a much broader set of customers than we could reach alone. These might be horizontal, vertical, or custom solutions that will bring specific functionality to meet specific business needs in new markets.
So we couldn’t be happier with the news. We now have a very comprehensive set of products that cover the application development needs of even the largest global organizations. When we add the capabilities of the broader OpenText EIM platform, which includes content management and customer engagement management – all from a single vendor – we have an extremely compelling and competitive offering that’s going to be very hard to beat.
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- Insights from OpenText: What Metastorm Brings to the Company OpenText announced Friday the completion of the Metastorm acquisition. We…
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Gaining Dependability Across All Business Activities Requires Standard of Standards to Tame Dynamic Complexity, Says The Open Group CEO
By Dana Gardner, Interarbor Solutions Listen to the recorded podcast here: Hello, and welcome to a special BriefingsDirect Thought Leadership Interview series, coming to you in conjunction with The Open Group Conference on July 15, in Philadelphia. I’m Dana Gardner, … Continue reading →
The Open Group Philadelphia – Day Two Highlights
By Loren K. Baynes, Director, Global Marketing Communications at The Open Group. Day 2 at The Open Group conference in the City of Brotherly Love, as Philadelphia is also known, was another busy and remarkable day. The plenary started with … Continue reading →
6 IT Trends & 15 New Habits for CIOs & Their Teams
The CIO/ITD In Crisis.
Harvard Business Review blogger, Jim Stikeleather, posted recently The CIO in Crisis: What You Told Us – a few particular points caught my attention:
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“The best executives I have met have had a great understanding of how to use technology to gain competitive advantage and improve operations. They also worked with the CIO to help them to understand the business. They worked together to identify the technologies that could improve the company’s competitive advantage versus technologies that were needed to support the business. Once this was done, the executive leadership and CIO focused on implementing technologies that improve the company’s competitive advantage”.
“All the parts of the organization have to come together and build a common language to discuss their markets and their enterprise. They need to have a common appreciation of each other’s purpose. The CIO must step up and mentor the C-suite on the potentials, possibilities, threats and opportunities of information technology..”.
“If IT and the CIO come to the party talking like engineers, only offer convergent lines of thought(analytical, rational, quantitative, sequential, constraint driven, objective and detailed focus) and don’t offer a more holistic, shaded divergent thinking point of view (creative, intuitive, qualitative, subjective, possibility driven, holistic with conceptual abstractions), then they have missed the point”.
“The CEOs were actively aware, concerned, looking at alternatives such as chief digital officers, or creating “not-so-shadow” IT organizations under the CMO”.
“For existing CIOs, ask yourself a few questions. Are you generating customer value? Are you (or do you have the potential to be) the best in the world at what you are doing? Are you required to do what you are doing? Using the answers to those questions, what do you need to stop doing, start doing or do differently?..”. [see 15 ways to change the ITD’s habits table later in this post].
In a similar vein, according to a recent CIO event run by Forrester Research: “The IT department of 2020 could disappear as a separate entity and become embedded in departments throughout the entire organization“.
This article posits that the need for change is now undeniable, and that CIOs are looking for practical steps for creating new habits in their teams. These new habits, developed now, will help prove the continuing need for a central Enterprise IT Department.
History & Trends.
The demise of the IT Department is not a new prediction, it was first suggested in 2004 by Nicolas Carr in his book ‘Does IT Matter?‘ and again in 2007 when Chris Anderson published his ‘Black Wire – White Wire’ article. This post talked about how corporate IT was being over-taken by consumer-IT. Later, in January 2008, Nicholas Carr famously pronounced “The IT department is dead” referring to the up-take of utility computing since his 2004 prediction.
Since then, others made further observations about emerging IT trends that appear to strengthen those predictions. Today, around six hard trends are well established. They sit within an umbrella trend we described as ‘Externalization’ back in 2007. Later, in ‘Flash Foresight‘ Daniel Burrus explains how he identified many of the established technology trends and why they are ‘Hard’ trends rather than passing fads. More recently, in his book ‘Agile Architecture Revolution‘, Jason Bloomberg talks about understanding the enterprise as a Complex System – a System-of-Systems. His book is architectural guide to help IT Departments respond to the Externalization trend and, at the same time, it highlights the need for a change in mindset within the IT community.
In parallel, John R. Rymer of Forrester Research coined the phrase ‘Business Technology’ (BT) to describe the ever-increasing reliance on information technology by businesses of all types to handle and optimize their business processes and the need for a more integrated & holistic approach to the use of business-embedded information technology. Here’s what Wikipedia says about BT:
“The increasing use of the term business technology in IT forums and publications is due to an emerging school of thought that the potential of information technology, its industries and experts, has now moved beyond the meaning of the term. Specifically information is seen by some as a descriptor not broad enough to cover the contribution that technology can make to the success of a business or organization“.
“The increasing use of the term business technology in IT forums and publications is due to an emerging school of thought that the potential of information technology, its industries and experts, has now moved beyond the meaning of the term. Specifically information is seen by some as a descriptor not broad enough to cover the contribution that technology can make to the success of a business or organization“.
Focus on Externalization and BT.
Acceptance of the Externalization trend, and a deep appreciation of ‘Business Technology’ theme, provide the canvas, on which, we can sketch-out the ways in which the IT Department must change to survive. Probably most importantly, the CIO needs to find the time to think strategically: from ‘Whac-A-Mole-IT-Management’ to strategic, Business-Technology leadership. Thinking strategically means the CIO needs to develop a deep appreciation of the various ‘markets’ his/her team serve, as both a supplier, and a broker of services, to those markets. Such markets exists within and outside the enterprise and are made up of customers, suppliers, intermediaries and other stakeholders. All with differing values and requiring different sensitivities to protect and enhance trust relationships.
How to prepare for the inevitable change.
At my current company, we use the ‘BT’ label help position our five-year vision & strategy. It helps frame the discussion about the many areas of change required: cultural, technological, procedural, organizational & regulatory. BT is not, however, a new name-tag for the IT department – it represents the new thinking required across the whole business. It might seem ironic, given the predictions, that it was our CIO who initiated the discussion – I suspect, however, this will often be the case: the CIO is frequently the only C-level executive who has a holistic understanding of both the breadth and depth of the business.
Back in May this year, I posted about the work we were doing to establish a BT Vision. This has since been developing gradually and is gaining acceptance across the IT senior leadership team, but more importantly, with C-Level executives.
Back in May this year, I posted about the work we were doing to establish a BT Vision. This has since been developing gradually and is gaining acceptance across the IT senior leadership team, but more importantly, with C-Level executives.
Recently, I was invited to share, with a large multinational conglomerate, some of the more tangible changes we’re implementing Our vision & journey towards ‘BT’, and our response to the the ‘Externalization‘ trend set the context for the discussion. Here’s the list of ‘contrasting behaviors‘ I shared:
15 ways to change the IT Department’s habits
|
Old Habits
|
New Habits
|
|
1.The department of ‘No’
2.Products focus
3.Internal SLAs
4.IT Strategy
5.Cyber security tooling
6.CAPEX-first mentality
7.Solution-focused technology architecture
8.Product standardized IT portfolio management
9.Governance of large IT projects
10.IT Cost Centre management
11.Internal procedures & methods
12.‘Family’ of IT vendors
13.Gadget-focused innovation
14.Periodic, internally-focused, measurement
15.Technology focus
|
1.The department of qualified ‘Yes’
2.Services focus
3.Services internal/external ecosystem –SLA-chains
4.Integrated BT strategy
5.Cyber security culture
6.Balanced, outcome-focused, investment
7.Adaptive, value-focused, Enterprise Architecture
8.Principle-led architecture & standards-based integration
9.Company-wide, joined-up, BT-governance
10.BT services broker, innovation-lead and advisory
11.Internal & external engagement
12.Consumer-driven, ecosystem of suppliers
13.Customer-story-based innovation
14.Constant, external & internal, feedback-loops
15.Focus on information value & risk
|
We’ve made good progress on many of the 15 points, but I’d say the most compelling for the business are: 1) The department of qualified ‘Yes’, 4) Integrated BT strategy, 5) Cyber security culture, and 13) Customer-story-based-innovation. I’m pleased to see these seem resonate with the observations made in the HBR article mentioned above.
Will the IT department will be dead by 2020?
Will the need for a central IT department go away by 2020? No, not in our case at least, but it does need to rapidly adapt and evolve and we believe those that don’t will become side-lined. We are seeing, however, other businesses taking a different view: there does seem to a dangerous, frustration-with-the-ITD, pattern emerging where IT departments are being split-up into LOB sub-teams, without considering the need for, holistic, enterprise-wide thinking.
Maybe the IT Department label won’t exist by 2020, but many organizations will require a team that focus on the value of the digitally enabled world that balances agility, resilience, security and cost across the whole enterprise. For these companies, dispersed and unbridled IT (use of consumer-led technologies and commoditized services) would lead to unprecedented levels business risk: operational, financial, commercial, reputational and regulatory. [post addendum: FUD alert! See my response to Nick Gall’s comment].
My hunch is that, once the hype has died down, the Externalization trend will actually strengthen the need for strategic, less operationally-focused, ‘Office of the CIO’ within organizations. I’m sure, however, such an entity will be unlike today’s ‘Operationally-focused’ IT shop, by 2020.
My hunch is that, once the hype has died down, the Externalization trend will actually strengthen the need for strategic, less operationally-focused, ‘Office of the CIO’ within organizations. I’m sure, however, such an entity will be unlike today’s ‘Operationally-focused’ IT shop, by 2020.
Addendum
Since posting, I was asked where VPEC-T fits in the context of the move towards BT. VPEC-T is a tool for the sense-making of complex systems-of-systems. It deals with the complexities of plurality (e.g.multiple value systems and multiple types of event). Moreover, it is used for sharing stories about such systems which helps: reach common understanding, ensure completeness and make trust explicit. These considerations will be increasingly important in the diverse and emergent world of BT. It’s most applicable to ‘New Habits’ 5,7 & 12-15.
Here’s an example of the preparation for a VPEC-T workshop based on a real session I ran earlier this year – it might help explain plurality need.
6 IT Trends & 15 New Habits for CIOs & Their Teams
The CIO/ITD In Crisis.
Harvard Business Review blogger, Jim Stikeleather, posted recently The CIO in Crisis: What You Told Us – a few particular points caught my attention:
“The best executives I have met have had a great understanding of how to use technology to gain competitive advantage and improve operations. They also worked with the CIO to help them to understand the business. They worked together to identify the technologies that could improve the company’s competitive advantage versus technologies that were needed to support the business. Once this was done, the executive leadership and CIO focused on implementing technologies that improve the company’s competitive advantage”.“All the parts of the organization have to come together and build a common language to discuss their markets and their enterprise. They need to have a common appreciation of each other’s purpose. The CIO must step up and mentor the C-suite on the potentials, possibilities, threats and opportunities of information technology..”.
“If IT and the CIO come to the party talking like engineers, only offer convergent lines of thought(analytical, rational, quantitative, sequential, constraint driven, objective and detailed focus) and don’t offer a more holistic, shaded divergent thinking point of view (creative, intuitive, qualitative, subjective, possibility driven, holistic with conceptual abstractions), then they have missed the point”.
“The CEOs were actively aware, concerned, looking at alternatives such as chief digital officers, or creating “not-so-shadow” IT organizations under the CMO”.
“For existing CIOs, ask yourself a few questions. Are you generating customer value? Are you (or do you have the potential to be) the best in the world at what you are doing? Are you required to do what you are doing? Using the answers to those questions, what do you need to stop doing, start doing or do differently?..”. [see 15 ways to change the ITD’s habits table later in this post].
In a similar vein, according to a recent CIO event run by Forrester Research: “The IT department of 2020 could disappear as a separate entity and become embedded in departments throughout the entire organization“.
In a similar vein, according to a recent CIO event run by Forrester Research: “The IT department of 2020 could disappear as a separate entity and become embedded in departments throughout the entire organization“.
This article posits that the need for change is now undeniable, and that CIOs are looking for practical steps for creating new habits in their teams. These new habits, developed now, will help prove the continuing need for a central Enterprise IT Department.
History & Trends.
The demise of the IT Department is not a new prediction, it was first suggested in 2004 by Nicolas Carr in his book ‘Does IT Matter?‘ and again in 2007 when Chris Anderson published his ‘Black Wire – White Wire’ article. This post talked about how corporate IT was being over-taken by consumer-IT. Later, in January 2008, Nicholas Carr famously pronounced “The IT department is dead” referring to the up-take of utility computing since his 2004 prediction.
Since then, others made further observations about emerging IT trends that appear to strengthen those predictions. Today, around six hard trends are well established. They sit within an umbrella trend we described as ‘Externalization’ back in 2007. Later, in ‘Flash Foresight‘ Daniel Burrus explains how he identified many of the established technology trends and why they are ‘Hard’ trends rather than passing fads. More recently, in his book ‘Agile Architecture Revolution‘, Jason Bloomberg talks about understanding the enterprise as a Complex System – a System-of-Systems. His book is architectural guide to help IT Departments respond to the Externalization trend and, at the same time, it highlights the need for a change in mindset within the IT community.
In parallel, John R. Rymer of Forrester Research coined the phrase ‘Business Technology’ (BT) to describe the ever-increasing reliance on information technology by businesses of all types to handle and optimize their business processes and the need for a more integrated & holistic approach to the use of business-embedded information technology. Here’s what Wikipedia says about BT:
“The increasing use of the term business technology in IT forums and publications is due to an emerging school of thought that the potential of information technology, its industries and experts, has now moved beyond the meaning of the term. Specifically information is seen by some as a descriptor not broad enough to cover the contribution that technology can make to the success of a business or organization“.
“The increasing use of the term business technology in IT forums and publications is due to an emerging school of thought that the potential of information technology, its industries and experts, has now moved beyond the meaning of the term. Specifically information is seen by some as a descriptor not broad enough to cover the contribution that technology can make to the success of a business or organization“.
Focus on Externalization and BT.
Acceptance of the Externalization trend, and a deep appreciation of ‘Business Technology’ theme, provide the canvas, on which, we can sketch-out the ways in which the IT Department must change to survive. Probably most importantly, the CIO needs to find the time to think strategically: from ‘Whac-A-Mole-IT-Management’ to strategic, Business-Technology leadership. Thinking strategically means the CIO needs to develop a deep appreciation of the various ‘markets’ his/her team serve, as both a supplier, and a broker of services, to those markets. Such markets exists within and outside the enterprise and are made up of customers, suppliers, intermediaries and other stakeholders. All with differing values and requiring different sensitivities to protect and enhance trust relationships.
How to prepare for the inevitable change.
At my current company, we use the ‘BT’ label help position our five-year vision & strategy. It helps frame the discussion about the many areas of change required: cultural, technological, procedural, organizational & regulatory. BT is not, however, a new name-tag for the IT department – it represents the new thinking required across the whole business. It might seem ironic, given the predictions, that it was our CIO who initiated the discussion – I suspect, however, this will often be the case: the CIO is frequently the only C-level executive who has a holistic understanding of both the breadth and depth of the business.
Back in May this year, I posted about the work we were doing to establish a BT Vision. This has since been developing gradually and is gaining acceptance across the IT senior leadership team, but more importantly, with C-Level executives.
Back in May this year, I posted about the work we were doing to establish a BT Vision. This has since been developing gradually and is gaining acceptance across the IT senior leadership team, but more importantly, with C-Level executives.
Recently, I was invited to share, with a large multinational conglomerate, some of the more tangible changes we’re implementing Our vision & journey towards ‘BT’, and our response to the the ‘Externalization‘ trend set the context for the discussion. Here’s the list of ‘contrasting behaviors‘ I shared:
15 ways to change the IT Department’s habits
|
Old Habits
|
New Habits
|
|
1.The department of ‘No’
2.Products focus
3.Internal SLAs
4.IT Strategy
5.Cyber security tooling
6.CAPEX-first mentality
7.Solution-focused technology architecture
8.Product standardized IT portfolio management
9.Governance of large IT projects
10.IT Cost Centre management
11.Internal procedures & methods
12.‘Family’ of IT vendors
13.Gadget-focused innovation
14.Periodic, internally-focused, measurement
15.Technology focus
|
1.The department of qualified ‘Yes’
2.Services focus
3.Services internal/external ecosystem –SLA-chains
4.Integrated BT strategy
5.Cyber security culture
6.Balanced, outcome-focused, investment
7.Adaptive, value-focused, Enterprise Architecture
8.Principle-led architecture & standards-based integration
9.Company-wide, joined-up, BT-governance
10.BT services broker, innovation-lead and advisory
11.Internal & external engagement
12.Consumer-driven, ecosystem of suppliers
13.Customer-story-based innovation
14.Constant, external & internal, feedback-loops
15.Focus on information value & risk
|
We’ve made good progress on many of the 15 points, but I’d say the most compelling for the business are: 1) The department of qualified ‘Yes’, 4) Integrated BT strategy, 5) Cyber security culture, and 13) Customer-story-based-innovation. I’m pleased to see these seem resonate with the observations made in the HBR article mentioned above.
Will the IT department will be dead by 2020?
Will the need for a central IT department go away by 2020? No, not in our case at least, but it does need to rapidly adapt and evolve and we believe those that don’t will become side-lined. We are seeing, however, other businesses taking a different view: there does seem to a dangerous, frustration-with-the-ITD, pattern emerging where IT departments are being split-up into LOB sub-teams, without considering the need for, holistic, enterprise-wide thinking.
Maybe the IT Department label won’t exist by 2020, but many organizations will require a team that focus on the value of the digitally enabled world that balances agility, resilience, security and cost across the whole enterprise. For these companies, dispersed and unbridled IT (use of consumer-led technologies and commoditized services) would lead to unprecedented levels business risk: operational, financial, commercial, reputational and regulatory. [post addendum: FUD alert! See my response to Nick Gall’s comment].
My hunch is that, once the hype has died down, the Externalization trend will actually strengthen the need for strategic, less operationally-focused, ‘Office of the CIO’ within organizations. I’m sure, however, such an entity will be unlike today’s ‘Operationally-focused’ IT shop, by 2020.
My hunch is that, once the hype has died down, the Externalization trend will actually strengthen the need for strategic, less operationally-focused, ‘Office of the CIO’ within organizations. I’m sure, however, such an entity will be unlike today’s ‘Operationally-focused’ IT shop, by 2020.
Addendum
Since posting, I was asked where VPEC-T fits in the context of the move towards BT. VPEC-T is a tool for the sense-making of complex systems-of-systems. It deals with the complexities of plurality (e.g.multiple value systems and multiple types of event). Moreover, it is used for sharing stories about such systems which helps: reach common understanding, ensure completeness and make trust explicit. These considerations will be increasingly important in the diverse and emergent world of BT. It’s most applicable to ‘New Habits’ 5,7 & 12-15.
Here’s an example of the preparation for a VPEC-T workshop based on a real session I ran earlier this year – it might help explain plurality need.
The Open Group Conference to Emphasize Healthcare as Key Sector for Ecosystem-Wide Interactions
By Dana Gardner, Interarbor Solutions Listen to the recorded podcast here: Dana Gardner: Hello, and welcome to a special BriefingsDirect Thought Leadership Interview series, coming to you in conjunction with The Open Group Conference on July 15, in Philadelphia. Registration … Continue reading →
NASCIO Defines State of Enterprise Architecture at The Open Group Conference in Philadelphia
By E.G. Nadhan, HP I have attended and blogged about many Open Group conferences. The keynotes at these conferences like other conferences provide valuable insight into the key messages and the underlying theme for the conference – which is Enterprise Architecture … Continue reading →
As Platform 3.0 ripens, expect agile access and distribution of actionable intelligence across enterprises, says The Open Group panel
By Dana Gardner, Interarbor Solutions Listen to the recorded podcast here: This latest BriefingsDirect discussion, leading into the The Open Group Conference on July 15 in Philadelphia, brings together a panel of experts to explore the business implications of the … Continue reading →
Three laws of the next Internet of Things – the new platforming evolution in computing
By Mark Skilton, Global Director at Capgemini There is a wave of new devices and services that are growing in strength extending the boundary of what is possible in today’s internet driven economy and lifestyle. A striking feature is the … Continue reading →
The era of “Internet aware systems and services” – the multiple-data, multi-platform and multi-device and sensors world
By Mark Skilton, Global Director at Capgemini Communications + Data protocols and the Next Internet of Things Multi-Platform solutions Much of the discussion on the “internet of things” have been around industry sector examples use of device and sensor services. … Continue reading →