ArchiMate® 3.0 – Capability Realization

As we have seen in the previous blog, ArchiSurance wants to establish several new capabilities to support its ‘Digital Customer Intimacy’ strategy, such as Digital Customer Management, Data-Driven Insurance, Data Acquisition, and Data Analysis. Positioning these in the context of its current capabilities leads to the following figure, using the ‘highlight’ function of BiZZdesign Enterprise Studio to emphasize these new elements.

The Cloud: What’s UNIX® Got to Do With It?

By The Open Group Cloud computing has come of age and is the solution of choice for CIOs looking to maximize use of resources while minimizing capital spend.[1] Cloud solutions, whether it is infrastructure, platform or service, have the appeal … Continue reading

Gross Demoter Score

Marketing departments of so many organisations these days seem obsessed about their Net Promoter Score – the percentage of customers who’ll promote their products to others. “Free advertising!” is how some have described it to me – hence very enticing to

Real knowledge is to know the extent of one’s ignorance

Confucius may not be a reference point often used by western architects, but it does no harm to at some wisdom. The wisdom I am talking here is that we usually create an overestimation of skills that we have developed ourself, while we also underestimate skills we have learned the hard way. This is specific … Continue reading Real knowledge is to know the extent of one’s ignorance

Building a Legacy

  Over the last few weeks, I’ve run across a flurry of articles dealing with the issue of legacy systems used by the U.S. government. An Associated Press story on the findings from the Government Accountability Office (GAO) issued in May reported that roughly three-fourths of the $80 billion IT budget was used to maintain […]