The stench of systemic decay

It was the smell that caught my attention first, I guess – the smell of chemicals as I walked through through the front door of their supposedly upmarket offices. But it’s something I’ve come to recognise, to watch for, as

Pay, performance and the NHS

What can we do about the NHS – the UK’s National Health Service? Costs are spiralling, its IT failures are internationally infamous, and after several horrendous scandals, morale is at an all-time low. The British government knows exactly what to

Dotting the joins (the JEA version)

[The new editor of the Journal of Enterprise Architecture, Len Fehskens, asked me to expand my previous post ‘Dotting the joins’ into a formal paper for the Journal. Which I did, and it was duly published in the August 2013

Employees as customers of HR

What is the proper – or most effective – relationship between the so-called ‘Human Resources’ department and the employees of an organisation? (Okay, I admit it, I’ve allowed myself to get somewhat distracted from finishing the promised assessment of use

At ‘EA and Systems-Thinking’ conference

For enterprise-architecture and systems-thinking alike, how can we reach towards the opposite of their too-common anti-pattern – all those endless ‘academic’ arguments on LinkedIn? More to the point, how can we bring it out of the abstract, and down into

NOTES – actors, agents and extras in the enterprise

If the enterprise is a story, who are the actors in that story? What are their drivers and needs? How do we model and manage the relationships between those actors in the story? (This is part of an overview and

Every organisation is ‘for-profit’

What’s the fundamental difference between a for-profit organisation, and a not-for-profit one? Or, for that matter, between either of those and, say, a government department, or an NGO (non-governmental organisation)? Short answer: none – because every organisation is a for-profit organisation. The only

Some notes on NOTES

What is a narrative-oriented approach to enterprise-transformation? Why use it, and where, and how? And where did all this NOTES stuff come from, anyway? NOTES is, I admit, a somewhat-forced acronym for a way to look at business-change: Narrative-Oriented Transformation of Enterprise