#eavoices

Forrester’s Privacy And Security Forum Brings Diverse Experts To Devious Challenges

by

Well, the privacy hits keep coming: another breach, more than a hundred million people affected, untold losses for another company and its customers. Next week, September 14-15 in Washington DC, Forrester is gathering experts in cybersecurity, privacy, customer experience, regulatory compliance, identity management, personalization, and a range of other related topics to bring clarity to […]

Cover Your aaS Renewal Discussions

by

Many of our clients are fast approaching their contractual renewal dates for Cloud and as-a-service (aaS) offerings. They have expressed concerns over vendors changing licensing models and pricing terms at the renewal point, usually to our clients’ detriment. They feel almost powerless at the negotiation table and perceive that vendors are playing on their immaturity […]

Enterprise Architecture is Not THE Answer – It is Part of the Answer

by

As a matter of practicality, for Enterprise Architecture to be successful, there are many things that have to work out before, in parallel with, and after Enterprise Architecture efforts result in an Enterprise Architecture. There are governance things going on, there are development things going on, there are operations things going on. Each of these areas can benefit from some good old Enterprise Architecture thinking and, as well, Enterprise Architecture success needs these areas to be successful! Again, Enterprise Architecture is not THE answer, it is part of something bigger.

Data Commercializers Do It Differently: It’s Best To Be Prepared

by

We know that the data economy is going to be huge.  Data fuels innovation, and having that unique data point (or “alt data”) brings incremental value and competitive advantage. Demand for data is exploding. More and more companies are interested in jumping on that train and selling their data.  But how? In an upcoming webinar, […]

CDOs, CAOs (or Equivalent), We Want You!

by

Data leadership is proliferating. More than ½ of companies now have a chief data officer (CDO), and an almost equal number have a chief analytics officer (CAO). Many of those without these data leaders report plans to appoint one in the near future. Yet we’ve heard that data leadership roles today are not what they used […]

The Global Digital Marketing Gap

by

Over the past few years, I was lucky enough to travel to many different places: in most European countries, in the US, in Brazil, in the Middle East, in India, in Indonesia or very recently in Japan and Thailand. The digital revolution is happening all over the place and it is fascinating to see how […]

The Advisory Board Acquisition Signals The Rise Of Integrated Networks

by

UnitedHealth Group’s acquisition of The Advisory Board Company’s healthcare business for $1.6B is the largest deal of its size for insurers, injecting the organization with new data resources, professional services, and research expertise. IBM’s 2016, $2.6B acquisition of Truven was one of the first signals of the epic, increasing value of healthcare data. Healthcare organizations […]

CXDC 2017: Navigating the Uncertain Future of Federal Digital Engagement

by

Next week at Forrester’s annual CXDC Forum in Washington, D.C., I’ll be joined by more than 200 government leaders who are leading the charge to improve CX at the federal level. Our packed agenda already includes 15+ sessions and features top CX leaders from the Census Bureau, Department of Veteran Affairs, TSA and more. We’ll […]

Amazon Blends Digital and Physical Experiences At Their New Book Store

by

Recently I stopped in at the new Amazon Book store on 34th Street in Manhattan to see how Amazon is re-imagining the in-store experience. While Amazon has much to learn about retail from the brick and mortar giants, physical stores can learn a lot from how Amazon is successfully bringing the digital experience into the […]