Aggregated enterprise architecture wisdom
Marketing teams are increasingly interested in leveraging branded chatbots, but most struggle to deliver business value. My recently published report, Case Study: Take A Focused And Disciplined Approach To Drive Chatbot Success, shows how OCBC Bank in Singapore is bucking the trend: The bank recently created Emma, a chatbot focused on home loan leads, which […]
Infrastructure and operations (I&O) leaders have traditionally targeted and implemented automation technologies to cut costs. But the new automation opportunity in the age of the customer is engagement: deploying technologies that will help customers receive better service automatically or better serve themselves. Working with marketing and business leaders, technologists are playing a critical and growing […]
Recurring customer relationships are key to surviving and thriving in the age of the customer. And Billing technology is key to building recurring customer relationships. How so? As we heard from one client, “My billing experience is my top touchpoint. It’s where I make or break my business goals so it’s where I need to […]
Yeah, I’ll admit I’ve gone a bit quiet recently. Over here on this blog, at least. But it hasn’t been that I haven’t been doing anything. There is a lot that’s going on at present – though most of it is…
In my previous blog post, I outlined the value of using analysis techniques to get more business value out of your models. I described one of the most common analysis techniques, impact analysis, and showed how color views and heat maps can…
If you ever go to first level support groups they will tell you that architects are often useless people that are not able to perform a single job, who are just as good with words as politicians (not meant as a compliment) and have the same brownnosing instincts. So what makes an architect different from … Continue reading When is an architect an architect? →
Do you wonder what other organizations are working on? Do you feel challenged around topics such as DevOps, hybrid cloud, infrastructure transformations and how to enable your workforce? I took a look at 1,270 user inquiries/questions that the Forrester’s I&O research team received between April 1, 2016, and March 31, 2017. The results are: Financial […]
METHODS USED IN The BioIngine APPROACH: ROOTS OF THE HYPERBOLIC DIRAC NETWORK (HDN). – Dr. Barry Robson General Approach : Solving the Representation and Use of Knowledge for the Real World. Blending Systematically Produced and Unsystematically Existing Information and Synthesizing the Knowledge. The area of our efforts in the support of healthcare and biomedicine is […]
I’ve just put together a new online course about Architectural Thinking. This is a subject that is dear to my heart, so I’ve made this course freely available to anyone who is interested in the subject. All you have to do is click on the Enroll for Free button to gain access. You’ll need to…
July 27th marked Amazon’s first e-commerce official foray into the 640 million people strong region. It launched its Prime Now app in Singapore with a compelling two-hour delivery offering that signals a new era in the region’s digital landscape. We see the impact of Amazon’s move not only on the e-commerce and retail industries, but […]
AI improves the economics and capabilities of everything around us. Amazon and Netflix recommend products based on our history, Yahoo and Facebook tag photos, Waze and Google get us to our destination more effectively, Lyft and Uber precisely communicate arrival times of our drivers. Consumers are starting to expect intelligent experiences – personal, contextual to […]
Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater? It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience. My colleague, Brendan Miller […]