Services and disservices – 5C: Social example (Media-examples 6-9)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

Services and disservices – 5B: Social example (Media-examples 1-5)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

Services and disservices – 5A: Social example (Introduction)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

Services and disservices – 3: The echo-chamber

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series

Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems

Services and disservices – 1: Introduction

Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest

What’s the scope of a business-model?

I’ve long been a fan of Alex Osterwalder’s work. There can be no doubt that he’s had a huge impact on business-architecture – particularly for startups – with tools such as his Business Model Canvas  [BMCanvas] and, more recently, Value

An acronym for (enterprise) effectiveness

What’s a quick way to keep reminding ourselves about effectiveness in the enterprise, and that tagline of “things work better when they work together, on-purpose”? My suggestion for this is the somewhat-contrived acronym LEARN: eLegant – clarity, simplicity, consistency, ‘feel’, self-adapting

Effectiveness for enterprise-effectiveness

Keep it simple. Simple, yet not simplistic. Acknowledge the complexity, yet don’t ever push that complexity in people’s faces. (Not until they’re ready for it and choose to face it, anyway.) Help people find their own effectiveness about creating effectiveness.

Tools and metatools

Meta-this-that-and-the-other – metamodels, metaframeworks, metamethodology, metatheory, even metatools? What is all this stuff about ‘meta-‘? And what is ‘meta-’, anyway? One answer is that it’s about a kind of recursion that we often need in our work, in which something is applied to