2 years, 1 month ago

Form Follows Function on SPaMCast 446

It’s time for another appearance on Tom Cagley’s Software Process and Measurement (SPaMCast) podcast. This week’s episode, number 446, features Tom’s essay on questions, a powerful tool for coaches and facilitators. A Form Follows Function installment based on my post “Go-to People Considered Harmful” comes next and Kim Pries rounds out the podcast with a […]

2 years, 1 month ago

Innovation, Intention, Planning and Execution

  Convergence is an interesting thing. Greger Wiktrand and I have been trading posts back and forth on the subject of innovation for almost eighteen months now (forty posts in total). I’ve also been writing a lot on the concept of organizations as systems, (twenty-two posts over the last year, with some overlap with innovation). […]

2 years, 4 months ago

Go-to People Considered Harmful

Okay, so the title’s a little derivative, but it’s both accurate and it fits in with the “organizations as systems” theme of recent posts. Just as dependency management is important for software systems, it’s likewise just as critical for social systems. Failures anywhere along the chain of execution can potentially bring the whole system to […]

3 years, 2 months ago

The Hidden Cost of Cheap – UX and Internal Applications

Why would anyone worry about user experience for anything that’s not customer-facing? This question was the premise of Maurice Roach’s post in the Zühlke blog, “Empathise with your users or you won’t solve their problems”: Bring up the subject of user empathy with some engineers or product owners and you’ll probably hear comments that fall […]

3 years, 8 months ago

Fixing IT – Too Big to Succeed?

Continuing our discussion that I mentioned in my last post, Greger Wikstrand tweeted the following: I encourage you to watch the video, it’s short (7:39) and makes some important points, which I’ll touch on below. Serendipity, when it occurs, is a beautiful thing. Serendipity can occur when heads-down order taking is replaced with collaboration. Awareness […]

5 years, 5 months ago

Efficient versus effective

What is ‘efficiency’? – in particular, ‘efficiency’ in any system that’s subject to real-world variances? Starting-point for this one was yet another passing item in my Twitterstream: RT @MentalHealthCop: If providers are contractually obliged to run hospitals at 98% capacity, is

6 years, 6 months ago

Albert Einstein – Problem solving

Einstein is quoted as having said that if he had one hour to save the world he would spend fifty-five minutes defining the problem and only five minutes finding the solution. This quote does illustrate an important point: before jumping right into solving a problem, we should step back and invest time and effort to […]