Providing Customer-Driven Value With a TOGAF® based Enterprise Architecture
Traditionally, business processes have been the principal mean of interaction with business stakeholders for Enterprise Architects. As for the notion of business capability, it is a more recent concept also often used in enterprise architecture. Business capabilities allow a better understanding of how software applications are supporting the business, as very well explained in this video entitled “TOGAF® Business Architecture: Business Capability Guide”. Often, some new business capabilities have no supporting applications, while other older capabilities have too many. Both concepts alone fail to capture the value that an agile customer-driven organization must undertake to keep and grow its market share with more and more rapid and continuous innovative changes and more informed customers that are forcing them to have more fluid business strategies.