Services, customers and citizens

If we provide a service that is a monopoly or natural-monopoly, how should we relate with those who use our services? What’s the most appropriate metaphor to use, to guide our decision-making? I’ve been thinking hard about this for quite

The Interconnectedness of All Things

Cloud, SOA, Enterprise Mobility, Social Media/Enterprise/Business, The Internet of Things, Big Data (you name it) – each in its own way is part of an overall tendency. The general trend is for enterprises to become increasingly involved in increasingly broad ecosystems. … Continue reading

What Are You Doing To Get Off XP?

In case you haven’t heard Microsoft is ending support for Windows XP and Office 2003 in April of 2014. What this means is that Microsoft will no longer patch security vulnerabilities discovered in XP or Office 2003, and therefore there will be security holes discovered that can be exploited by hackers which will never be […]

Requisite-fuzziness

How should we respond to inherent-uncertainty in qualitative-requirements, for enterprise-architecture and the like? Yes, we can reduce every qualitative-requirement to some sort of metric, but is that always a wise thing to do? And if not, how can we tell whether