Applications, work-instructions and business-continuity

For business-continuity after disruption or failure, what’s the first thing we’ll need? Answer: an alternative way to do things. For business-process redesign, what’s the first thing we’ll need? Answer: an alternative way to do things. In both cases, we’ll need

A checklist for business-transformations

What’s a key tool to help manage something as wide-ranging and complex as a business-transformation? Answer: a checklist. The following checklist for business-transformations is adapted from one that we use in our own work on transformation. A matching slidedeck with

A services-checklist for digital-transformation

Digital-transformation is most likely to succeed when it’s based on principles of service-design and service-management. The following transformation-checklist can be applied to all forms and modes of service-delivery – not just IT-based, but any appropriate combinations of people, machines and

Making sense of complexity: A reframe for SCAN

What’s a simple way to make sense of complexity? For me, the go-to tool for this is SCAN – a visual-checklist to map out uncertainty and complexity relative to a given moment or given action: SCAN has been around for almost

What is enterprise? What is architecture?

What the heck is ‘enterprise-architecture’? Why are there are so many arguments on this, so many conflicting opinions? Perhaps a key clue is in the fact that there is so much argument about this? And that maybe the best way to

RBPEA: How to build a world beyond money

Beyond money. It’s how most of us already run the economics of our own households. It’s how most of us already run most of our day-to-day interactions at work. It’s how perhaps most of us would already aim to interact

RBPEA: Why imagine a world beyond money

In the previous two posts in this series on background behind futures for enterprise-architecture (see video), we explored the idea of a focus on value, rather than money, as the anchor for our architectures; and then set out to imagine a world