Aggregated enterprise architecture wisdom
Is ‘manager’ the same as ‘leader’? Are leaders always managers? And are hierarchies – and, in particular, classic management-hierarchies – always a natural, necessary and unavoidable fact of (larger) enterprises? These questions came up for me whilst reading three articles…
Career Path for Management Roles There are three job descriptions in the management career path for our IT department. The entry level position is Team Leader. The Team Leader role has day to day operational responsibility for the services delivered by their team. The role also has tactical responsibility for project resourcing and reports to […]
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Career Path for Client Services Roles There are four job descriptions in the client services career path for our IT department. The entry level position is Student Worker. This role supports the staff on the IT Service Desk and allows us to extend our hours of service to the University. The next level is Client […]
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Career Path for Project Management Roles There are two job descriptions in the project management career path for our IT department. The entry level position is Project Manager. This role supports the Director of Information Technology with small project management functions. The next and final level is Senior Project Manager. This role continues to provide […]
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Career Path for Administration Roles There are two job descriptions in the administrative career path for our IT department. The entry level position is Administrative Assistant. This role supports the Director of Information Technology with basic administrative functions. The next and final level is Technical Services Coordinator. This role continues to provide all the basic […]
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Can you deal with it? It is amazing how language evolved to adapt to reductionist mindset. “Deal”, which originated from divide and initially meant only to distribute and then to trade, is now used as synonym for cope, manage and control. We manage things by dividing them. We eat elephants peace by peace, we start […]
The cybernetic concept of variety is enjoying some increase in usage. And that’s both in frequency and in number of different contexts. Even typing “Ross Ashby” in Google Trends supports that impression. In the last two years the interest seems stable, while in the previous six – non-existing, save for the lonely peak in May […]
Dr W. Edwards Deming’s work on quality control provided guidance for management and team development. We reviewed Dr W. Edwards Deming’s work on quality control in Japan in one of my project management courses. Deming is best known for his focus on quality and improvement. Many of us are familiar with Deming’s Cycle for Improvement: (PDCA) […]
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This post describes our journey to building standardized IT career paths. When I joined the American University of Sharjah in September 2012, I booked one to one meetings with all my staff. One of the predominant themes from our talks was the lack of clarity on what their respective career paths looked like. In […]
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What does Excellent look like? I have been doing performance appraisals over the past few weeks for my IT team at the American University of Sharjah. In the past, there was no guidance or standards for how to evaluate our team members’ performance consistently. Previous appraisals were done more to make people feel […]
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Here is a compilation of some quotes on leadership that I like. It is far from being extensive … enjoy! “Real leaders know the difference between leading and commanding. Leading results in people wanting to follow your commands. Commanding results in people having to follow your leadership. Which of those two are most likely to […]
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This is basically the question that many project managers ask me when we have a discussion about adhering to governance. They want to know what value their project gets from adhering to governance processes, from generating artefacts for governance gates. The short answer is “none – governance is not something we do for you!” If […]