Efficient versus effective

What is ‘efficiency’? – in particular, ‘efficiency’ in any system that’s subject to real-world variances? Starting-point for this one was yet another passing item in my Twitterstream: RT @MentalHealthCop: If providers are contractually obliged to run hospitals at 98% capacity, is

Managers, leaders and hierarchies

Is ‘manager’ the same as ‘leader’? Are leaders always managers? And are hierarchies – and, in particular, classic management-hierarchies – always a natural, necessary and unavoidable fact of (larger) enterprises? These questions came up for me whilst reading three articles

A kind of milestone

One thousand blog-posts. That’s quite a milestone, really. Not quite there yet: this one’s number nine hundred and ninety-nine, to be precise. Though out of those so far, there were the hundred or so in the Twitter-extracts series – ‘A week in Tweets’