CX For Gov IT: Driving Federal IT Performance Using CX Principles

The reality is that most Federal IT leaders are under increased scrutiny to deliver increased value and productivity from technology investments at the lowest cost. Simply performing a top-to-bottom technology rationalization effort will no longer make…

A Pattern for Sizing ArchiMate Diagrams

In my recent blog series, I highlighted the importance of communication for strategic transformations. This affects several functions and various roles in your organization by asking different questions, such as:
* What capabilities do I need to suppo…

Steering towards success

Too often enterprises (businesses, governments, service organisations, …) constrain change to only being responsive to outside influences. Rather than being proactive and having control over their future they are reactive, consequently abrogating their control and the benefits it brings. Ideally … Continue reading

All Brands Need A Full-Fledged Digital Commerce Strategy

The internet has enabled brands to sell more of their products to an ever-expanding universe of shoppers, but digital distribution has also added complexity to the relationship between brands and retailers and other channel partners. All brands need to…