Aggregated enterprise architecture wisdom
P&G CMO Marc Pritchard keynoted today’s ANA Media Conference and exhorted the marketing industry to disrupt and reinvent the craft of marketing: Quote #1: “Disrupt mass marketing” Yes you are reading that right. The company that i…
To compete in the age of the customer, your firm must become a digital business. As a Digital Business leader, it’s your job to shape how. You must enhance your digital customer experience while also driving agility and efficiency through digital opera…
Digitize Your Business Strategy Before It’s Too Late In 2018, every CEO wants to have a “digital strategy” – which means at least we’ve made some progress over the past five years! To solve what they perceive to be the immediate challenge, CEOs a…
Cybersecurity threats are ever increasing. It is sometimes said there are two kinds of organizations: those who know they have been breached, and those who don’t know it yet. To mitigate the risk and damage associated with cybersecurity, it…
Another one in this theme of insights about the SCAN sensemaking / decision-making framework that arose whilst working on clean-up for more general use of the tools in the inventory. This time it’s a set of nice simplifications that become…
From Previous Parts
Part 1 discussed the four ages of mankind. The first was the Age of Speech; for the
first time humans could “learn by listening” rather than “learn by doing”; that
is, data could be accumulated, communicated, and stored by v…
From Previous PartsPart 1 discussed the four ages of mankind. The first was the Age of Speech; for the first time humans could “learn by listening” rather than “learn by doing”; that is, data could be accumulated, communicated, and stored by verb…
Continuing on with this theme of insights on the SCAN sensemaking / decision-making framework that arose during our work on cleaning up our inventory of tools for change. This time it’s a follow-on to the previous post about ‘reducing the…
We are currently living in an interesting time. The digitization of all business capabilities has reached a new level and has had a huge impact on virtually every industry. Business models are being redefined and new companies have emerged …
You need a CRM vision to gather momentum around such a large – and potentially strategic initiative. The first CRM vendor that gave us the tools to do so was Oracle with their CX vision. Oracle’s point of view was that CRM enabled companies to support…
In the work we’re doing to make the ‘bucket-list’ of sensemaking-tools more accessible to general users, occasional insights arise that make the tools themselves richer and more powerful. There’ve been a bunch of those recently from our work on SCAN,…
This video comes from my online course about delivering EA value. It give you 4 easy and foolproof assessments you can use to demonstrate exactly how you and the EA team are delivering real value. To enrol in the full course try the monthly subscriptio…