Aggregated enterprise architecture wisdom
Is there a fundamental flaw in AI implementation, as @jrossCISR suggests in her latest article for Sloan Management Review? She and her colleagues have been studying how companies insert value-adding AI algorithms into their processes. A critical succe…
I’ve been quiet on here for a while because I’ve had my head down in a major refresh of our digital research. I can’t take all the credit. Far from it. In the new year we’ll be relaunching our digital business playbooks to create a comprehensive …
Forrester Vice President and Principal Analyst Brian Hopkins discusses the relationship between successful digital transformation and business strategy — and how technology is accelerating the pace of change. Featuring: Brian Hopkins, Vice President, P…
I am pleased to announce that Forrester and SEMPO (Search Engine Marketing Professional Organization) are partnering to field a Search And Digital Marketing Survey to understand search marketing and other digital marketing initiatives. Search marketing…
Online banking is currently the most frequently used banking touchpoint in Europe, with 70% of European online adults now using online banking on a desktop or laptop at least once a month.[i] Most people use online banking for routine tasks such as che…
By now most companies should have heard about the new EU General Data Protection Regulations (GDPR). https://en.wikipedia.org/wiki/General_Data_Protection_Regulation The deadline is looming ever closer., and there are some hefty fines for companies that fail to implement it. The penalties for not complying with the legislation are potentially going to put a huge dent in your profits and […]
Static Application Security Testing (SAST) has gained renewed popularity as pre-release security testing takes advantage of continuous integration automation early in the software delivery life cycle (SDLC). Because SAST does not require running code,…
It’s been almost a year since we noted the arrival of PraXtice the first “ready to use out of the box” architecture methodology. And we are now happy to report that it’s available through both Amazon and Google books just in time for Christmas. So, why not treat yourself and get ready to start next […]
At a client dinner last week in Amsterdam we turned from talking digital transformation and customer experience to a more future-oriented topic: What’s going to happen in the next 20 years? It was a great group, including KLM (the airline), KPN …
When pointing out the benefits of Linked Data, I’m usually talking about integrating data from heterogeneous sources in a way that’s quite independent of the local schemas and not fixed to past integration requirements. But even if we take a single data source, and a very popular one, Wikipedia, it’s easy to demonstrate what the web […]
For a CX transformation effort to go beyond the small and tactical, organizations need an executive in charge of leading the effort. Although these senior leaders go by various titles, the most common is still Chief Customer Officer (CCO). That’s why I…
At the core of all ROI calculations are costs and benefits. However, there is no single catchall equation that allows your organization to calculate the ROI from digital investments. Benefits from digital investments need to be aligned with the busines…