Aggregated enterprise architecture wisdom
By Sunil Kr. Singh, Senior Architecture and Digital Consultant at TATA Consultancy Services Driving Digital Transformation Using Enterprise Architecture as a Problem Solving Tool Set If I start talking to an audience and start with, “Enterprise Architecture is required for … Continue reading →
Not one to normally publically gripe on a vendor, but a recent customer experience with an online purchase is a great example of why organizations can’t ignore data management investments.
I have been a regular user of a note taking app for several years. All my dicussions with clients, vendors, and even notes from conferences wind up here. I put in pictures, screen shots, upload presentations, and capture web pages. So, it isn’t a surprise that this note taking vendor wants to move me up intp a premium version. And, for $50 a year, it’s not a big deal for me to do even if it just means I’m paying for more space rather than using all the features in the premium package.
So, this morning, I click the upgrade button and viola! My order is taken and shows up in my iTunes account order history.
As this app is web, desktop, and device based and the vendor is born out of the app age, the expectation is that my account status should just automatically convert. I mean, every other business app I have does this. Why shouldn’t this one?
As it turns out, my purchased premium service is no where to be found. To get immediate support, as only offered in premium service, you need to be able to log in as a premium customer. So, instead of an easy and quick fix, I spend over an hour trying to get answers through a support site that shows the issue but an answer that doesn’t work. I also see that this is an issue going back over a year. I try entering in my issue through “contact us” only to find that I get routed back to the support forum and can’t even log a ticket. I find an obscure post where the vendor’s Twitter handle for support is listed and fire off a frustrated Tweet (which goes out to my followers as well which I’m assuming is not something this vendor would prefer).
So let’s break down the data management issue:
I’m not one to normally publicly gripe on a vendor, but a recent customer experience with an online purchase is a great example of why organizations can’t ignore data management investments.
I have been a regular user of a note-taking app for several years. All my discussions with clients, vendors, and even notes from conferences wind up here. I put in pictures, screen shots, upload presentations, and capture web pages. So it isn’t a surprise that this note-taking vendor wants to move me up into a premium version. And for $50 a year, it’s not a big deal for me to do even if it just means I’m paying for more space rather than using all the features in the premium package.
So, this morning, I click the upgrade button and voila! My order is taken and shows up in my iTunes account order history.
As this app is web-, desktop-, and device-based and the vendor is born out of the app age, the expectation is that my account status should just automatically convert. I mean, every other business app I have does this. Why shouldn’t this one?
As it turns out, my purchased premium service is nowhere to be found. To get immediate support, as only offered in premium service, you need to be able to log in as a premium customer. So instead of an easy and quick fix, I spend over an hour trying to get answers through a support site that shows the issue but an answer that doesn’t work. I also see that this is an issue going back for over a year. I try entering in my issue through “contact us” only to find that I get routed back to the support forum and can’t even log a ticket. I find an obscure post where the vendor’s Twitter handle for support is listed and fire off a frustrated tweet (which goes out to my followers as well, which I’m assuming is not something this vendor would prefer).
So let’s break down the data management issue:
Yet another graphic for SCORE, this time kindly provided by JB Sarrodie, as a follow-on to the previous post ‘Using SCORE to reframe the business-model‘: I like it a lot – it’s clean, it’s easy to follow, the two-by-two matrix…
Surveys may be sometimes as irrelevant as polls are
EA team should keep it clear rather than simple…Simple does not equal Clear. The opposite of simple is complicate, which you can do only so much about, while of clear is confuse, which is a state of mind.
While EA is involved and should produce guidelines for the decision process, it should not make decisions on behalf of the business.
McKinsey’s published its Ten practical ideas for organizing and managing your enterprise architecture
Perhaps, the article should have started though with a definition of what EA means for different organisations and what are its methods an…
I’ll be visiting the US (North Carolina, New York) from January 25 until January 28. That creates an opportunity to give an Enterprise Architecture talk or class in the days just before or after. If people are interested to set … Continue reading →
Prof Bo Molander once pointed out to me and the other students in the class that when you try to change people, you go up against billions of years of evolution, “good luck with that” and when you try to change groups, you go up against millions of years of evolutions, “good luck with that […]
A deeper dive into defining the critical capabilities used across the four operating models discussed in an earlier post (Big Data Analytics – Unlock Breakthrough Results: Step 2). Describes each of the baseline capability groupings and a high-level taxonomy to be used in the decision model.
He turned up with a copy of the Business Model Canvas template, printed on a large table-sized sheet of paper. “But where do we start?” he said. Good question… A bit of background first. I am, as usual, still rethinking…