Aggregated enterprise architecture wisdom
Developing strategies and approaches to change this culture is key to moving our organizations to a Service Management model. It all starts with taking the time to plan, analyze and implement processes. Not easy but the end results are far more effective than ad hoc solutions created in a time of crisis. We don’t need another Hero!
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Are you playing ‘pass the grenade’ with your business? Is your entire industry doing it? And if so, what can you do to defuse the metaphoric grenade? What’s the ‘grenade’? Well, it’s kinda like a hot-potato – except that you’ll…
I got a great question from Bill Cooke about my Technology Governance in a Simple Model post. He brought up questions about how a CIO supports innovation and opportunistic activities. Here is my response to Bill: Bill, Thanks for taking time to read my…
We discussed Who is Your Customer? in my previous post, now it is time to start to think about what services we deliver to our community. After running an exercise on identifying our customers and the categories they fit in, we started to work on the services we deliver to our University community. The IT […]
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Who is Your Customer? This may be easy for many businesses especially if they are selling consumer goods. If you ask any service organization at a University, the standard response is “Students are our main customers”. The rationale here is that without our students, we wouldn’t have a university. At a very high level this […]
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One way of thinking about an operational data store is to be a near real time repository of/for transactional data organized to support an essentially query workload against transactions within their operational life. This is particularly handy when yo…
One way of thinking about an operational data store is to be a near real time repository of/for transactional data organized to support an essentially query workload against transactions within their operational life. This is particularly handy when yo…
One of my startup heroes Steve Blank wrote in a blog post that “value proposition is the fancy name for your product or service” It is with some trepidation that […]
When planning and measuring business benefits there are three basic contributing elements: revenues, costs and intangibles. If you look for guidance on “types of cost” most sources decompose cost types […]
We have kicked off a project to build a Core Services Catalogue last week. This is part of our journey to introduce IT Service Management (ITSM) to our AUS IT and Academic Computing teams. I am looking forward to see what our IT teams come up with as a list of services. We will be able […]
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Over the past couple of weeks, our American University of Sharjah IT teams have been working on creating a simple Service Coverage Matrix. We found that we had a knowledge gap with the distributed IT support structure at AUS. Not everyone knew who was the primary and the secondary service support analysts for all the technology […]
The post Helping Your Helpdesk appeared first on Enterprise Architecture in Higher Education.
I asked our teams in the IT Department at the American University of Sharjah to put together a short presentation to help me get to know the team members and to understand what their operational and project responsibilities are. In some cases, the teams worked on an integrated platform (suite) with the majority of the […]
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