Management as ‘just another service’

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What do I mean when I say that, in a service-oriented architecture of the enterprise, we need to view management and the like as ‘just another service’? This came up in a comment to the previous post ‘Why are the elite the elite?‘ The notion of ‘just another service’ is worth exploring more – especially […]

Need to Deliver EA Value Now? Learn how on October 5

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In today’s economic climate, your management is more demanding than ever that your Enterprise Architecture and Business Technology Management programs deliver sustainable business results.
That’s why our October 5th user conference a…

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3 Tips to Improve New Client On-boarding

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In its nature, new client on-boarding is prone to error. For example, to bring on a new customer a financial services firm often goes through redundant, manual paper-intensive processes – producing bottlenecks so large that it takes several weeks, or even months, for a customer to be fully integrated. The process, while seemingly effective at […]

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Why are the elite the elite?

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An interesting follow-on this afternoon from the themes of the previous post, ‘Rethinking the architecture of management‘. I was wandering around down town, doing the shopping. Outside this rather nice old traditional-style grocer’s shop, there’s a mob of 20-something students – Swiss, apparently – from the local ‘English as a Foreign Language’ college. Their lecturer […]

Forrester Business Process Conference: How Dynamic Case Management Helps Businesses Hit High Velocity Improvements

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I just returned from this year’s Forrester Business Process Conference (#BPF11) in Boston and once again gained some great industry insights. I was especially taken by the keynote from Forrester’s Craig Le Clair who has done some outstanding work on the role of dynamic or adaptive case management in achieving business improvement. Craig was joined […]

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Rethinking the architecture of management

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Why is management the way that it is? Does it work well that way? And what part does the architecture of management play in determining how well it does or doesn’t work? (This is probably another politically-risky post for me to play with, but never mind… ) In recent weeks I’ve repeatedly come across four […]