Who Owns the Online Customer Channel?

Guest post by Brian Saperstein One of the more fascinating organizational challenges I’ve worked on with clients lately relates to an organization’s online interactions with its customers. The online customer channel is seen by some as a marketing vehicle, some view it as a service channel while others view it as a strategic driver of new business. Since the online customer channel is so dependent on information technology, IT also enters the discussion as it […]

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Agile and Complex projects

Catching up with my posts… Here is the trigger of this post: an interesting twitter discussion with my #entarch fellow: @RSessions mcgoverntheory: Most #CIO dont know how to deal with issues in #Agile projects. Troubled projects lead to a backlash against #agile approaches. Endless loop 12:17pm, Nov 01 from Web RSessions: @mcgoverntheory Agile methodology methodology […]

New year, new certification

Until recently, virtually all IT certifications have been based on an individual’s recollection of a body of knowledge and their ability to pass a computer-based test. Perhaps a better method of evaluating competence to carry out a specific role is to examine the skills and experience that an individual has demonstrated in his/her work. Continue reading

Aggregated EA wisdom

I have launched a new service called EA Blogs, which is a thematic aggregator of enterprise architecture blog feeds. A ‘planet‘, or as Dave Winer would call it, a river. Or whatever. The EA Blogs engine fetches new blog entries from around 20 enterprise architects within an hour after they are […]

Executives who outsource too much

#entarch @Cybersal found a useful article in MIT Sloan Management Review What Happens When You Outsource Too Much? by Francesco Zirpoli and Markus C. Becker (December 2010).

In my view, the title of the article doesn’t do justice to the content. There…