Employees as customers of HR

What is the proper – or most effective – relationship between the so-called ‘Human Resources’ department and the employees of an organisation? (Okay, I admit it, I’ve allowed myself to get somewhat distracted from finishing the promised assessment of use

At ‘EA and Systems-Thinking’ conference

For enterprise-architecture and systems-thinking alike, how can we reach towards the opposite of their too-common anti-pattern – all those endless ‘academic’ arguments on LinkedIn? More to the point, how can we bring it out of the abstract, and down into

NOTES – actors, agents and extras in the enterprise

If the enterprise is a story, who are the actors in that story? What are their drivers and needs? How do we model and manage the relationships between those actors in the story? (This is part of an overview and

Some notes on NOTES

What is a narrative-oriented approach to enterprise-transformation? Why use it, and where, and how? And where did all this NOTES stuff come from, anyway? NOTES is, I admit, a somewhat-forced acronym for a way to look at business-change: Narrative-Oriented Transformation of Enterprise

NOTES – putting it into practice

How do we use an narrative approach in enterprise-transformation? What’s different about it, in real-world practice? How does it work? In the first post in this series, I introduced the core ideas for NOTES – Narrative-Oriented Transformation of Enterprise (and)

NOTES – an alternative approach for EA

If – as we’re often told – business-design is about the relationships between people, process and technology, what is it that links all of themes together? Answer: a story. Okay, yes, this is a theme I’ve explored a lot here on

Everyday sexism of the subtler kind

How does sexism and suchlike become invisibly ingrained in our society? Answer: whenever said sexism is promoted as ‘progressive thinking’… To many people, the term ‘sexism’ applies only to gender-imbalance that directly affects women: yet a few moments thought should