Aggregated enterprise architecture wisdom
It’s been almost a year since we noted the arrival of PraXtice the first “ready to use out of the box” architecture methodology. And we are now happy to report that it’s available through both Amazon and Google books just in time for Christmas. So, why not treat yourself and get ready to start next […]
At a client dinner last week in Amsterdam we turned from talking digital transformation and customer experience to a more future-oriented topic: What’s going to happen in the next 20 years? It was a great group, including KLM (the airline), KPN …
When pointing out the benefits of Linked Data, I’m usually talking about integrating data from heterogeneous sources in a way that’s quite independent of the local schemas and not fixed to past integration requirements. But even if we take a single data source, and a very popular one, Wikipedia, it’s easy to demonstrate what the web […]
For a CX transformation effort to go beyond the small and tactical, organizations need an executive in charge of leading the effort. Although these senior leaders go by various titles, the most common is still Chief Customer Officer (CCO). That’s why I…
At the core of all ROI calculations are costs and benefits. However, there is no single catchall equation that allows your organization to calculate the ROI from digital investments. Benefits from digital investments need to be aligned with the busines…
The future of Enterprise Architecture is changing – partly as a consequence of the digital revolution and the information age. It’s time to think about the future role of Enterprise Architecture: What is the future of Enterprise Architectur…
Keep it simple. That’s always the challenge. The themes we’re working on with that ‘bucket-list’ of tools for change, it’s all too easy to go running off down the rabbit-hole, making things more complicated and complex than they need to…
It’s time for another appearance on Tom Cagley’s Software Process and Measurement (SPaMCast) podcast. Last week’s episode, number 471, features Tom’s essay on the top 20 transformation killers. Jeremy Berriault‘s QA corner is about involving testers in the requirements process. My Form Follows Function segment rounds out the podcast, covering my post “Systems Thinking Complicates […]
In the world of real enterprises, enterprise architecture is a weak discipline. It doesn’t play a role of any real substance in most medium-large enterprises, which are exactly the enterprises that can profit most from its goals: the management o…
I’m obsessed with the future of television. A couple years ago, I pursued it largely as a research exercise. Today, I’m up in arms based on my own experience as a TV consumer. The rumors are true: empowered consumers are real and I am one. And of late,…
Across industries, improvement in CX leads to growth in total revenue. Facing stiff competition on- and off-line, retailers need to invest in superior CX to differentiate themselves and foster the loyalty of empowered customers. However, consumers tell…
From Part 1
There have been four ages of mankind. The first was the Age of Speech; for the first
time humans could “learn by listening” rather than “learn by doing”; that is,
data could be accumulated, communicated, and stored by verbal
commu…