Amazon’s Singapore Launch Signals the End of Digital Complacency in Southeast Asia

July 27th marked Amazon’s first e-commerce official foray into the 640 million people strong region. It launched its Prime Now app in Singapore with a compelling two-hour delivery offering that signals a new era in the region’s digital landscape. We see the impact of Amazon’s move not only on the e-commerce and retail industries, but […]

AI Will Fundamentally Transform Customer Service

AI improves the economics and capabilities of everything around us. Amazon and Netflix recommend products based on our history, Yahoo and Facebook tag photos, Waze and Google get us to our destination more effectively, Lyft and Uber precisely communicate arrival times of our drivers. Consumers are starting to expect intelligent experiences – personal, contextual to […]

Canadian Tech Market Will Perk Up In 2017 And 2018, But Still Lags Behind US Tech Market Growth Rates

Forrester has just published its annual Canadian tech market forecast for 2017-2018 (see “The Canadian Tech Market Outlook For 2017 To 2018”). We are forecasting growth of 3.9% in 2017 and 3.7% in 2018 for Canadian business and government spending on tech goods and services. These rates constitute an upward revision from our January forecast, […]

The Data Digest: Empowered Customers Paint Their Own Future

Microsoft Paint would have died a slow, quiet death if it hadn’t been for this week’s swell of voices on social media advocating for its revival. On Wednesday, Microsoft issued a press release announcing that it wouldn’t discontinue the Paint app in the wake of users’ “outpouring of support and nostalgia” for the product. Microsoft’s […]

The Open Group Ottawa 2017 – Event Highlights

The Open Group hosted over 300 attendees from 17 countries July 17 – 20 for the ‘Making Standards Work® e-Government’ event at the Shaw Centre in Canada’s beautiful capital city, Ottawa. It was a wonderful time to be in the country as Canada is celebrating its 150th anniversary!

What Makes a Monolith Monolithic?

  It seems like everybody throws around the term “monolith”, but what do we mean by that? Sam Newman started the ball rolling yesterday with this tweet: My first response was a (semi) joke: I say semi joke because, in truth, semantics (i.e. meaning) is critical. The English language has a horrible tendency to overload […]

Three Key Questions And Answers About How To Make Digital Transformation Go Right

We recently hosted a complimentary webinar titled Your Digital Transformation Is Not Bold Enough — Five Actions To Take Now. Forrester clients can also access the associated report here. The webinar and the report outline five common mistakes and key fixes for them, but these are only a starting point. Here are three common questions […]

Progress At The White House: A TBM In Every Pot

I was fortunate to participate in a historic morning gathering last week at the White House! Industry-leading private sector CIOs discussed and shared their technology business management (TBM) best practices, approaches, and ideas with CIOs and technology leaders of federal agencies. The White House leader for strategic initiatives kicked off the morning by setting expectations […]

Google Keeps Chuggin’ Along

Two significant things happened yesterday: Google released its Q2 earnings and yours truly was on Bloomberg to talk about it. Obviously, one of those events is much more important than the other. 😉 While Forrester analysts are not financial analysts, and cannot comment on financial or stock performance, we can comment on the strategy or […]

Unlock The Business Value Of Data Science, AI, And Advanced Analytics

It is the best of times, and the worst of times to be a data scientist (apologies to Charles Dickens). It is the best of times, because, like never before, we have access to data, computing power, and rapidly evolving tools to create insights and applications with the potential to revolutionize business and the world […]