The New Needs of Digital Business

Digital business requires change across a very wide range of areas. There is an increasing use of storage, vastly expanded networking requirements, and a rise in the virtualization of all equipment. Digital systems deployed on the network can be replicated, modeled, and situated anywhere, so we have seen virtual networks, virtual servers, virtual mobile solutions, Read more

Services and disservices – 3: The echo-chamber

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series

Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems

Services and disservices – 1: Introduction

Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest

Video: Digital Strategy Summit Presentation

While a digital strategy is now a mandatory requirement for corporations the world over, there are varying perspectives of what a digital strategy should comprise, often reflecting the authorship of the strategy within the offices […]

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Simplifying SCORE, again

How can we simplify the SCORE framework – Strengths, Challenges, Options, Responses, Effectiveness – to make it more accessible as a practical, more strategy-oriented replacement for SWOT? As summarised in the post ‘More on simplifying SCORE‘, the way to use SCORE is sort-of

Enterprise Architecture is Like a Good Beer

I love beer commercials. A couple of years ago, Miller Light created an ad campaign (later regarded as one of the ten best campaigns ever) in which consumers of the frothy brew disagreed over their motivations for choosing Miller Light. "Tastes Great", one faction would yell, "Less Filling" says the others. Between 1973 and 1978, Miller sales exploded from just under 7 million barrels to over