The many lies about reducing complexity part 2: Cloud

That standard image that explains the difference between on-premises, IAAS, PAAS, and SAAS in the cloud? You know what, it is hugely misleading. Here is the real deal.

Pandemic Response Keynote – Smart Communities Virtual Series 2020

The Public Sector Network (PSN) invited me back this year to provide a keynote on our COVID-19 pandemic response for the Smart Communities Roadshow 2020 in Vancouver.  I was fortunate to get to present the keynote in person at the 2019 roadshow last ye…

DATA Act IT Infrastructure – Platform Consolidation, Virtualization & Collaborative Governance as Change Enablers

Momentum and activity regarding the Data Act is gathering steam, and off to a great start. Reaching the 2017/2018 milestones, however, will require IT infrastructure change.
Some change may be simple or take advantage of existing modernization
efforts; much change will be very difficult, complex and/or costly.
Strategies to prepare for this change, and catalyze it, are not yet part
of the government-led discussion – but they are now part of the
industry-led discussion, per this new Executive Report from ACT-IAC, co-authored by Oracle: “The DATA Act – IT Infrastructure Guidance Change Facilitation for IT Departments”.

Helping Your Helpdesk

Over the past couple of weeks, our American University of Sharjah IT teams have been working on creating a simple Service Coverage Matrix. We found that we had a knowledge gap with the distributed IT support structure at AUS.  Not everyone knew who was the primary and the secondary service support analysts for all the technology […]

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