#eavoices

Configuration Management and the CMDB: An Updated Take

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I get a lot of inquiries from I&O pros on configuration management. It’s a broad topic. Tools such as Chef and Puppet solve configuration management problems: what is the intended state of a given resource? There’s general agreement that this form of configuration management is essential. However, my inquiries also cover the Configuration Management Database […]

New Forrester Wave Finds That Midmarket Companies Want Enterprise Features At A Small Business Price

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I’m pleased to announce the release of “The Forrester Wave: B2B Commerce Suites For Midsize Organizations, Q3 2017.”  A first for Forrester, this Wave dives into the world of B2B companies with $50 million to $500 million in total revenue that are looking for commerce solutions to both shift and lift revenue. Midmarket companies are […]

Announcing Forrester’s 2017 B2B Commerce Suites For Midsize Organizations

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One size does not fit all and when it comes to Commerce Suites, midsize organizations want a full spectrum of selling capabilities, packaged with out of the box templates delivered via cloud services. Today we released Forrester’s Commerce Suites Wave, written by Andy Hoar. This research focuses on the unique needs of midsize organizations (i.e. […]

The Pressure From Values-Driven Consumers Continues To Build

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There’s a new urgency in the marketplace: to appeal to values-driven consumers.  When Forrester first started discussing the importance of corporate values many years ago, we were met with both support and skepticism. “Consumers only care about the cheapest products,” skeptics told us. “Companies only care about maximizing shareholder returns,” they said. But as recent events in the public […]

The Canada Customer Experience Index For 2017: Losses Across The Board

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I’m happy to announce that we just released this year’s Customer Experience Index report for Canadian brands. The report is based on Forrester’s CX Index™ methodology, which measures how well a brand’s customer experience strengthens the loyalty of its customers. This year, we revealed the complete rankings of all 192 brands across 18 industries in […]

ArchiMate® Specification Update and ArchiMate Day 2017

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ArchiMate® Version 3.0: Technical Corrigendum No. 1 (TC1) has been published. This is a set of corrections to the ArchiMate 3.0 Specification. It is available as a free download from The Open Group website, and an updated version of the full specification including TC1 has been published, known as the ArchiMate 3.0.1 Specification. The second ArchiMate Day will be held at The Open Group Amsterdam event on Wednesday, October 25th.