9 years, 21 days ago

How Do You Screw Up a Two-Button Machine?

Link: http://enterprise-it-architecture.blogspot.com/2012/03/how-do-you-screw-up-two-button-machine.html

I had the occasion to visit the Department of Motor Vehicles last week to update my drivers license with a new photo and a change of address. I entered the lobby area where there was a short line leading to a “Take a Ticket” machine. How hard could this be?

Curiously, it was taking some time for the customers to “take their tickets,” leading me to ponder the average level of intellect found in