10 years, 2 months ago

Process or Tool, which should come first?

Just like the mystery of which came first, the Chicken or the Egg, those of us fortunate individuals that have worked in the Information Technology field for many years have also been dealing with a difficult question, “Which should come first, Process or Tool?  One of the changes in the IT Service Management arena that complicates this question even more is the recent onslaught of very mature and high functioning […]