3 years, 17 days ago

What is Business as Usual for IT Work Intake?

Link: http://leodesousa.ca/what-is-bau-for-it-work-intake/

Our Technology Services Team at the City of Vancouver continues to evolve and improve how we can manage work requests. We established an IT Work Intake process that funnels all work requests into one backlog queue.  Note these requests that are not break fix requests as those are already handled by our ITIL Incident Management process.… Read More »

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