Process modeling in today’s business psyche is almost always driven by process automation or robotization. This is a natural and laudable objective, but it should not overshadow the fact that process modeling is the first and foremost prerequisite to business transformation.
Process modeling, in essence, helps design an organization’s operating model by defining the most efficient processes to deliver a product or a service to customers. Therefore, business Process Modeling (BPM) drivers are much more varied and complex than automation alone. But above all, this practice requires the regular monitoring of the models themselves to adapt to an ever-changing ecosystem.
