WILL ENTERPRISE ARCHITECTS BE REMEMBERED FOR CONTRIBUTING TO CUSTOMER-CENTRICITY AND OPERATIONAL EXCELLENCE?

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Link: https://eapj.org/will-enterprise-architects-be-remembered-for-contributing-to-customer-centricity-and-operational-excellence/?utm_source=rss&utm_medium=rss&utm_campaign=will-enterprise-architects-be-remembered-for-contributing-to-customer-centricity-and-operational-excellence

From Enterprise Architecture Professional Journal

Reflecting on the world of Enterprise Architecture, I believe there is more opportunity than ever before for EA to enhance business performance. To improve customer experience. To improve employee experience. To improve operational experience. We can be at the heart of framing these opportunities and contributing to the agenda. A New Era of Business-Centric Enterprise Architecture…

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