business

Designing and Managing a Multichannel Architecture

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2014 was the year when digital became a significant priority for organisations, for the first time customers were becoming more advanced in the use of technologies and with this came a greater level of expectation. Customers (Including me) expected things in digital to be quicker, and just work. However most were left disappointed (including me) when Read More

Public Sector Digital Strategy Meets Public Safety – in Northern Virginia, Fairfax County

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The Northern Virginia Technology Council’s (NVTC) Digital Strategy Committee (#nvtcdigstrat) recent event regarding Digital Strategy and Public Safety, featuring Richard R. Bowers – Chief, Fairfax Fire Department – revealed several very interesting and useful challenges for the NOVA business community.

Not least of which was the current challenges around focused, resourced digital strategy planning across the County constituent agencies, and among local jurisdictions.

Many targeted capabilities and improvements in “front-end” digital tools, outreach and engagement, plus initiatives on the “back-end” to handle system-specific data and information management are certainly underway, but information-sharing among the public safety stakeholders – businesses, government and the public – remains a strategic planning, governance and education hurdle to address. In other words, a B2G2C digital strategy challenge.

The Capability Canvas

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Designing businesses is not a trivial activity. Having a simple structure that one can use to design and / or understand a capability makes designing business architecture so much easier. More to come on this topic during 2015. The Capability Canvas License This work is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.

The Brand Canvas

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Designing and understanding brands and how the behave as figments of their own is hard enough. Having a simple structure that one can use to design and / or understand a brand makes designing businesses so much easier. More details to come on this topic… The Brand Canvas License This work is licensed under a Creative […]