digital transformation

The Open Group San Francisco Day Two Highlights

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By The Open Group Day two of The Open Group San Francisco event was held Tuesday, January 31 on another sunny, winter day in San Francisco. Tuesday’s welcome address featured Steve Nunn, President & CEO, and Jim Hietala, VP Business … Continue reading →

Understanding the Customer Experience: A Conversation with Forrester Analysts David Cannon and David Wheable

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By The Open Group With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company … Continue reading →

Gaining Executive Buy-In for IT4IT™: A Conversation with Mark Bodman

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By The Open Group With many organizations undergoing digital transformation, IT departments everywhere are taking serious hits. And although technology is at the heart of many business transformations, IT has traditionally had a reputation as a cost center rather than … Continue reading →

Digital Transformation and Disruption – A Conversation with Sriram Sabesan

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By The Open Group The term “disruption” has been the de rigueur description for what’s been going on in the technology industry for a number of years now. But with the pressures of a digital economy facing all industries now, … Continue reading →

Looking Forward to a New Year

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By Steve Nunn, President & CEO, The Open Group As another new year begins, I would like to wish our members and The Open Group community a happy, healthy and prosperous 2017! It’s been nearly 15 months since I transitioned … Continue reading →

Route to Enterprise Scale Agility

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Of all the imperatives of digital transformation, the one success factor on which there is consensus is “enterprise-wide agility”. Agility not limited to IT services alone, but all enterprise services working together. Be it the “software development process” or the … Continue reading →

IT service providers: SMEs going global

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Published in Outsource Magazine As the media never tires of pointing out, the axis of world economic power is speedily shifting to the East, both in terms of working-age population and GDP. As many of our SME-sized IT service provider clients … Continue reading →

Stop service providers becoming data security Achilles heel

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Published in ComputerWeekly  The UK government’s recently announced cyber security threat information sharing partnership serves to underline the level of cyber risk organisations are facing. For those responsible for public and private sector IT services, it is of further concern … Continue reading →

Digital Transformation and Business Architecture (Part 3 of 3) – Presented by Dr. Giovanni Traverso, Huawei

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At The Open Group Shanghai 2016 summit, we invited Dr. Giovanni Traverso, Chief Business Architect of HUAWEI Service Strategy and Architecture Practice, to give a keynote speech “New Open Business Architecture (O-BA) to Support the Construction of Digital Business and Smart Government”. … Continue reading →

Digital Transformation and Business Architecture (Part 2 of 3) – Presented by Dr. Giovanni Traverso, Huawei

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At The Open Group Shanghai 2016 summit, we invited Dr. Giovanni Traverso, Chief Business Architect of HUAWEI Service Strategy and Architecture Practice, to give a keynote speech “New Open Business Architecture (O-BA) to Support the Construction of Digital Business and Smart Government”. … Continue reading →